Serah Edeh

Risk management professional with experience in identifying, assessing, and mitigating risks in project and operational environments. Familiar with supporting risk registers, monitoring risk indicators, and assisting with reporting, compliance, and audit activities. Strong team collaborator focused on improving risk awareness and supporting effective decision-making in organizations.

Business Analyst - HotSpot Technology

(2023-04)

• Performing requirements elicitation and documentation
• Construction of suitable user stories, test cases, flowchart, and appropriate acceptance criteria
• Work with software developers to ensure a solution that meets business requirements
• Assess options for process improvement, including business process modeling
• Ensure reports and dashboards meet business needs

Centralized Transaction Monitoring - Polaris Bank (Formerly Skye Bank Plc)

(2015-06 - 2022-08)

• Participated in I-Match anti-fraud solution process improvements
• Analyzed information system processes and proffered solutions for improvements
• Spooled, cleaned, and analyzed data related to unusual transactions using SQL and Microsoft excel
• Escalated serious recipient service issues for prompt resolution

IT Analyst - Mainstreet Bank (Formerly Afribank Plc)

(2009-06 - 2015-06)

• Troubleshot and resolved issues with systems and provided maintenance and support
• Provided technical support for systems and applications
• Assisted with the development and documentation of new processes
• Identified potential risks in business offices to implement corrective strategies
• Conducted testing and quality assurance on new applications and enhancements

Compliance Officer - Union Bank

(2007-09 - 2009-06)

• Identified potential areas of compliance vulnerability and recommended corrective actions
• Spot checked on job processes of the operators and conducted security sweep
• Directed compliance issues to appropriate departments for investigation and resolution
• Ensured overall implementation and compliance to policies of the bank

PG Certificate - IT: Business Analysis - New Brunswick community college (NBCC) (2022 - 2023)

Master of Business Administration - Obafemi Awolowo University, Nigeria (2013 - 2015)

Bachelor of Science - Economics - University of Nigeria (UNN) (1999 - 2003)