Serges Fabius Serou

Experienced and versatile cleaning professional with a diverse background combining a strong sense of service with operational rigor. With one year of recent experience in the cleaning sector, I am proficient in cleaning techniques, the use of cleaning products, and strict compliance with hygiene and safety standards. My three years as a waiter enabled me to develop excellent physical fitness and a keen eye for detail, while my position as an operations agent at Orange Money strengthened my independence and sense of responsibility.

Dynamic, punctual, and discreet, I am eager to put my skills to work for your organization to ensure the cleanliness and well-being of your premises.

Cleaning Agent - Entreprise Le Roi du Nettoyage - Abidjan/Côte d'Ivoire

(2025-10)

• Cleaned and disinfected 10 individual offices and 3 meeting rooms in a record time of 4 hours, while maintaining a 100% satisfaction score.
• Cared for a high-end residence, with 100% positive client feedback on discretion and service quality.
• No reported incidents involving the use of chemicals, thanks to strict compliance with Safety Data Sheets (SDS) and eco-cleaning protocols.
• Optimized cleaning product inventory management, reducing waste by 15% over the year.
• Dusted, vacuumed, washed floors, and disinfected frequently touched surfaces (handles, keyboards, railings) across more than 20 workstations daily.
• Deep-cleaned living areas, kitchens, and restrooms, adapting to each client's specific requirements.
• Emptied wastebaskets, sorted recyclable waste, and regularly replenished consumables (soap, paper towels).
• Ensured the cleanliness of high-traffic premises, maintaining maximum customer satisfaction through excellent organization and responsiveness to urgent requests.

Orange Money Operations Agent - Orthynel Service Groupe - Abidjan/Côte d'Ivoire

(2023-10 - 2024-10)

• Managed daily deposits, withdrawals, and transfers.
• Welcomed customers and resolved disputes.
• Managed cash and performed daily closing procedures.
• Handled cash flows of up to 650 000 FCFA (1 000 €) per day with no cash discrepancies.
• Served more than 60 customers per day efficiently, improving transaction processing.

Professional Waiter - Restaurant Samer - Abidjan / Côte d'Ivoire

(2019-02 - 2022-02)

• Welcomed customers, took orders (using a tablet/touchscreen terminal), and provided table service.
• Managed a section of tables simultaneously.
• Proactively recommended daily specials and drinks.
• Increased the average check by 20% through attractive sales techniques (desserts, coffee, appetizers).
• Efficiently served 40 to 50 covers per shift during peak hours.
• Achieved an average customer satisfaction rating of 4.8/5 based on customer reviews.

Bac Litteraire - College Novalime de Yopougon (2014-09 - 2015-07)

BEPC - College Ciel Pluriel (2005-09 - 2006-06)