Communications Specialist - Glentel Inc. Tbooth/WirelessWave - London, ON
(2022-07 - 2025-02)
- Exceeded company revenue goals and store sales targets by developing customized wireless solutions aligned with individual client needs, lifestyles, and budgets.
- Generated new sales opportunities through proactive cold calling, networking, and social media outreach while strengthening long-term client relationships.
- Managed client accounts from billing inquiries through ongoing service support, providing knowledgeable guidance on wireless networks, plans, and solutions.
- Maintained accurate client contracts and agreements, supporting organized account management and consistent customer service.
- Built a strong repeat client base by combining needs-based selling, relationship management, and responsive post-sale support.
Sales Associate - Tommy Hilfiger - London, ON
(2020-01 - 2022-07)
- Consistently exceeded monthly, quarterly, and annual department sales targets through needs-based selling and personalized product recommendations.
- Served up to 250 customers daily, delivering professional service while addressing product, membership, and rewards inquiries.
- Built relationships with customers by identifying individual needs and recommending products aligned with customer preferences and requirements.
- Processed customer transactions accurately and efficiently using POS systems while maintaining a high standard of service.
Keyholder - Bulk Barn - London, ON
(2016-07 - 2020-01)
- Supported daily store operations as a Keyholder, assisting management with opening and closing procedures and maintaining compliance with company policies.
- Demonstrated exceptional product knowledge by accurately learning and utilizing 1,000+ product codes.
- Resolved customer complaints and concerns professionally, using problem-solving and communication skills to maintain positive customer experiences.
Legal Administrative Assistant - Donald W. Fulton Law - London, ON
(2016-09 - 2017-07)
- Coordinated client appointments, meeting rooms, court dates, and meetings to support efficient day-to-day legal operations.
- Prepared legal documents, correspondence, and court filings with attention to accuracy and deadlines.
- Communicated with clients regarding appointments and scheduling, providing professional and timely follow-up.
- Conducted legal research and supported lawyers with administrative and document-preparation needs.
