Silversmith at The Gem Studio (2025-12 – Present)
- Leads DIY jewelry workshops alongside team members to clientele whilst practicing safety protocols, ensuring high quality results and curating memorable experiences for the parties involved.
- Actively tracks inventory, in charge of guest bookings and experience.
Team Leader at McDonalds (2021-09 – 2024-08)
- Managed up to 10 front- and back-of-house team members per shift by enforcing health and safety protocols and resolving customer escalations, resulting in the delivery of high-quality service for all guests.
- Delivered targeted training for 20 new hires by promoting business standards, coordinating shadowing sessions, and conducting routine check-ins to ensure achievement of development objectives.
- Proactively anticipated the needs of 50 to 100 customers per shift to improve wait times and service quality, successfully achieving a 90-second drive-through experience.
Hiring Manager at Globe Life Insurance Company (2023-11 – 2024-01)
- Scheduled up to 20 virtual interviews per week between candidates and the General Manager and supported new hires with obtaining their insurance license within their individual province.
- Spearheaded the full-cycle recruitment process for up to 5 openings at a time, which involved screening applications, coordinating calls, and preparing candidates for interviews.
Secretary at Gator Custom Windows (2020-07 – 2020-08)
- Oversaw inventory management by meticulously conducting inventory counts on a weekly basis to identify theft or discrepancies.
- Managed day-to-day operations including responding to 50+ calls, scheduling up to 10 appointments, and providing tailored product recommendations to potential customers to drive conversions.
- Greeted up to 20 new and returning clients daily while maintaining a positive attitude and ensuring a seamless experience.
