Sgo

Motivated and detail-oriented Information Technology graduate seeking an entry-level IT or Technical Support position. Hands-on experience in networking, system configuration, troubleshooting, and customer service. Currently pursuing Cisco CCNA certification to further strengthen networking expertise and contribute to organizational success through strong technical and problem-solving skills.

Telecommunication technician at Integrated Marketing Soloution (2025-01 – Present)

• Installed, configured, and troubleshot Cogeco internet services for residential customers.
• Diagnosed and resolved connectivity and network-related issues.
• Worked safely at heights using a 28-foot ladder while adhering to safety procedures.
• Delivered excellent customer service and technical support.
• Utilized various hand tools, including wrenches, pliers, side cutters, and testing equipment.
• Maintained accurate service documentation and completed installations efficiently.

Pizza maker at Little Caesars (2021-01 – 2024-12)

• Prepared pizzas and food products according to company standards and customer requests.
• Provided friendly and efficient customer service at the front counter.
• Assisted in training and onboarding new team members.
• Maintained cleanliness and sanitation of workstations throughout shifts and during closing procedures.
• Demonstrated strong teamwork and time-management skills in a fast-paced environment.

Store shelf stockers, clerks and order fillers at FreshCo Windsor (2024-01 – 2024-12)

• Stocked frozen and dairy products while ensuring inventory accuracy.
• Safely lifted and transported products weighing up to 70 lbs.
• Assisted customers with product inquiries and store navigation.
• Maintained organized and well-stocked displays to support store operations.

Information Technology Diploma in Information Technology – St. Clair College (2023-09 – 2025-06)