Shabana Mumtaz

I am an accounting and payroll administrator by trade. Having graduated from Canadian Business College and receiving a diploma in accounting and payroll administration, along with my ample experience, I am a more-than-reasonable candidate for this position. More specifically, because of my customer service experience at various companies, and my office administration experience at Precision Motors, I have the perfect skillset needed for the job.

Customer Service/Inbound Calls at Reliance Home Comfort (2023-11 – 2026-03)

Customer Service/Tech Support – Inbound Calls at TurboTax Canada (2019-12 – 2022-04)

Responsible for taking calls and posting specific notes on Salesforce for each case, each call consists duties such as:

• Greeting the customer
• Readdressing the customers' issue
• Using social skills to empathize with the customer if need be
• Using social skills to communicate with customers while working to find a solution in a fast-paced environment
• Helping customers with tax and/or tech related issues
• Helping customers prepare parts of their tax returns
• Helping customers solve issues with filing their taxes (Netfile/Refile)
• Taking notes about the issue and the solution presented
• Pitching the end-of-call survey

Office Administrator/Accounting/Customer Service at Precision Motors Ltd. (2017-09 – 2020-03)

Business closed due lockdown during to COVID-19. Responsible for managing the entire office administration, accounting and customer service with the following specific tasks:

• Answering calls, scheduling appointments for new and existing customers, meet and greet customers and cover sales associates if they are unavailable.
• Provide vehicle information to customers, conduct test drive, overcome objections of prospective customers.
• Use marketing data using applicable sales management software tools to maximize the sales.
• Emphasize product features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Maintained and manage inventory and required office supplies.
• Managed all towing arrangements, vehicle pick up and deliveries.
• Notified clients when the vehicle is ready for pick up and ensure insurance coverage prior to delivery of vehicles.
• Financial planning, budgeting and manage expenses.
• Performed tasks to ensure the financial functions are reconciled monthly and prepared and filed quarterly reports.
• Maintain contact details of customers, business affiliates and related government agencies.
• Ensured all tax requirements and filing deadlines are properly followed.

Data Entry / Asst. Administration at Sarabjeet Sagoo Accounting Groups (2017-03 – 2017-05)

Responsibilities included data entry and bookkeeping on MS Excel, Huge customer dealing for tax filling preparation, and administrative help, filling, scanning, photo copy, high volume phone calls.

Data Entry Operator / Asst. Administration at Benefit Plan Administrator Limited (2016-12 – 2017-02)

Responsible for data entry in Claim Department / Provide some administrative help, claim preparer medical / dental / RRSP / on ( AS400 ).

Front Desk Receptionist/Administration Asst. /Customer Service at Nationwide Professional Inc. (2015-12 – 2016-08)

Responsible to provide administrative support to staff as required, handle a high volume of Incoming calls, ship and receive courier packages and distribute mail, coordinate times for conference rooms and maintain schedules & Extremely customer service.

Telemarketer / Customer Service at Maas Communications (2003-06 – 2006-01)

Responsible for government grant processing through telemarketing. Obtained client information and entered into the data system to initiate the process, requested documentation as per the government program, provided explanation to clients and assist them in complying with the government program.

Data Entry Clerk at K.K. Mehta CPA Associated, PLLC (2001-02 – 2003-04)

Responsible for making Data Entries before the tax preparation for individual and corporate clients, bank reconciliation, payroll management and income and expense statement.

Public Relation Officer (PRO) at Fed Ex (1996-10 – 1999-07)

Responsible for marketing of Cargo products and services provided by Federal Express. Introduced and explained newly initiated services to clients, discuss pricing, all customer services phone calls, maintain records & invoices schedule shipping & receiving etc.

Assistant Sales Manager at TOYOTA Eastern Motors (1992-09 – 1996-08)

Responsible for introducing the new model cars to visiting customers and via teleconference, arrange different marketing events and provide guidelines for advertising. Discussed with management and applied new ways to increase sales and improve customer services. Demonstrated strong ability to learn and perform as one of the best sales staff.

Complete Tax Course Level 1 – H&R Block (2017 – 2017)

Diploma in Accounting & Bookkeeping in Accounting & Bookkeeping – Canadian Business College (2014 – 2015)

Bachelor of Arts in B A – University of Karachi (1989 – 1989)