Shabnam Faqiri

Have Greeted clients Have received phone calls Provided information to the callers

Summer Intern (Administrative Assistant) - AHP Office Solutions

(2016-06 - 2017-08)

• Have Greeted clients
• Have received phone calls
• Provided information to the callers
• Answered voice messages
• Answered and received emails
• Assisted clients
• Provided information on the desk and answered questions
• Made appointments and manage correspondents
• Prepared presentations
• Used word processing
• Filling and data entry
• Prepared spreadsheets
• Did paper work (photocopying, scanning and printing)
• Notified the manager and other coworkers of visitor arrival
• Received mails and packages and sorting them accordingly
• Maintained a clean and safe reception area
• Maintained security by following procedures, rules and regulations
• Ordered office supplies

Tour guide - International Language Academy of Canada (ILAC)

(2017-01 - 2017-12)

• Took International students (of all ages) on tour
• Was in charge of 50-100 students
• Provided information to students
• Answered questions to students
• Attended phone calls and emails for booking tickets
• Booked and Sold tickets
• Printed tickets
• Guided them with all historical places

Seasonal Sales Associate - Bath And Body Works

(2017-01 - 2018-12)

• Worked in cash
• Attended phone calls in front store
• Worked on floor set
• Worked in merge
• Did selling (sales)
• Helped customers with their products
• Promoted the new products and deals
• Promoted the sale items

Store Front Cashier - Tim Hortons

(2018-01 - 2018-12)

• Worked as cashier
• Took orders from customers
• Served the customers
• Took online orders
• Took mobile orders
• Made sandwiches
• Made drinks

Front Store Cashier - Party City

(2018-01 - 2019-12)

• Worked as a cashier
• Answered phone calls
• Took orders from customers on the phone
• Decorated the store
• Worked on floor
• Worked in the backroom
• Did stocking up the products
• Did Balloon orders for customers

Assistant Manager - Healthy Planet Canada

(2020-01 - 2021-12)

• Did Sales
• Helped customers find the best products according to their needs
• Placed orders for stores
• Managed staff and assigned them jobs
• Made schedules
• Did training for a new employee
• Took interviews and hired employees
• Made invoices
• Answered emails
• Answered phone calls
• Did receiving of products
• Attended meetings with HR on customer service improvements
• Worked on sales tags and bogo sales
• Did openings and closings of the store

Customer Service - Healthy Planet Canada

(2023-01)

• Sales
• Helping Customers finding best products according to they needs
• Answering phone calls
• Closing the store
• Merchandising products
• Keeping floor organized
• Cashing out customers

Dari Interpreter - Kelly Services Language Line Solutions

(2023-01)

• Answering phone calls
• Talking in Dari and English
• Taking notes
• Providing Customer Service to the clients by interpretation

Bachelor - Economics

Bachelor - Life Sciences - University of Toronto Scarborough (2019-09 - 2020-08)