Shadi K

Library Technician with extensive experience in a multi-service public library environment. Proven expertise in reference services, Integrated Library Systems (Polaris), reader's advisory, inter-library loans, and collection maintenance. Recognized for strong customer service, attention to detail, and ability to manage multiple priorities independently and as part of a team.

Library and Information Technician - Newmarket Public Library

(2024-01)

• Provide front-line reference and customer service in person and by phone
• Locate, verify, and retrieve information within the library collection and through other libraries
• Compile monthly reference transaction statistics for Circulation and Children's Services
• Deliver reader's advisory services to adults, teens, and children
• Process and manage inter-library loan requests
• Support collection maintenance and participate in marketing initiatives

Library Assistant - Newmarket Public Library

(2022-01 - 2024-12)

• Delivered direct customer service in a high-volume public service environment
• Registered patrons, issued library cards, and handled cash transactions accurately
• Maintained and modified patron and item records using Polaris ILS
• Assisted patrons with catalogue use, technology, and library resources
• Performed general office duties including printing, photocopying, and correspondence

Library Page - Newmarket Public Library

(2018-01 - 2022-12)

• Shelved and shelf-read materials to ensure collection accuracy
• Retrieved and processed holds and newly acquired materials
• Assisted patrons with self-checkout systems and branch orientation
• Set up program rooms and maintained collection displays

Customer Service & Administrative Assistant - Thrifty Car Rental

(2013-01 - 2017-12)

• Delivered professional customer service in person and by phone
• Completed data entry and maintained administrative records

Diploma - Library & Information Technician - Mohawk College Hamilton, ON

Bachelor of Arts - English Language & Literature - Shahid Beheshti University Tehran, Iran