Shahid Sarfraz

Senior Cloud Architect with over 15 years of experience engineering, automating, and securing large-scale Infrastructure as a Service (IaaS), public cloud, and multi-tenant enterprise data center environments. Proven track record of managing 15+ private cloud data centers and seamlessly bridging them with AWS, Azure, and GCP. Expert in implementing Agile methodologies and leveraging JIRA to enhance team productivity, optimize workloads, and streamline task completion.

Senior Cloud Architect - Bell Canada

(2021-03 - 2026-06)

• Coached and mentored incoming engineers, enhancing individual engagement and providing daily tier-3 technical escalation support.
• Managed robust MPLS networks and engineered infrastructure layouts across 15+ Data Centers hosting Private Cloud stacks (Cisco, Juniper, Red Hat OpenStack and VMware).
• Designed and optimized complex cloud networking topologies, ensuring reliable, low-latency routing and cross-platform troubleshooting across hybrid, public, and on-premises multi-vendor environments.
• Implemented and audited next-generation perimeter defenses using Palo Alto and FortiGate firewalls; centrally managed network security operations using Panorama, Checkpoint, Forti Manager, and Forti Analyzer.
• Standardized deployment frameworks by utilizing automation tools (Ansible Tower, Postman, and Python) alongside CI/CD pipelines to deploy programmatic, repeatable infrastructure.
• Enhanced team productivity and task completion rates by introducing Agile ways of working and managing dynamic sprint planning/workloads through JIRA.

Cloud Engineer - Bell Canada

(2016-01 - 2021-03)

• Orchestrated hybrid cloud connectivity by configuring and troubleshooting BGP/OSPF, complex NAT/PAT matrices, route redistribution, and secure on-premises BGP edge connectivity into AWS, GCP, and Azure.
• Executed zero-downtime maintenance window changes across multiple physical regions, leading live troubleshooting of critical routing, switching, and transport-layer bottlenecks.

Network Analyst - Bell Canada

(2012-04 - 2016-01)

• Directed the evaluation, research, and verification/certification programs for new data center technology and equipment platforms to support product development.
• Developed, created, and verified Quality of Service (QoS) templates for both CE (single-VRF/multi-VRF) and PE layers (Cisco IOS/IOS-XR and Juniper JUNOS) for IP/MPLS VPN services.

Network Specialist - Mobilink Pakistan

(2008-01 - 2011-12)

• Oversaw lifecycle upgrades and daily operations of Cisco IP Telephony, Cisco Contact Center Express, and the MIS Enterprise Data Network.
• Managed and maintained highly available LAN/WAN architecture while leading cross-functional technical teams to provision new network connectivity.
• Undertook routine preventive measures, implementing, maintaining, and monitoring network security using Cisco ASA, Fortinet, Palo Alto, and F5 BIG-IP load balancers.

M. Eng - Electrical and Computer Engineering - University of Waterloo (2011-01 - 2012-12)