Shahnaz Khurasanfar

Over 5 years of experience working in customer service settings with ability to actively listen to customer concerns and inquiries. Strong communication skills with proven ability to effectively collaborate with team members to complete common goals. Proven ability to effectively solve problem-solve and provide timely resolutions to customer complaints and inquiries.

Highly interpersonal with experience developing lasting professional relationships with customers. Able to work within large, diverse team environments and independently with minimal supervision. Punctual and dependable individual with proven ability to lift 40 lbs safely and consistently.

Cashier (Volunteer) - Mission Thrift Store - Kitchener

(2025-01)

• Provided helpful and friendly service to customers by assisting with locating items throughout the store
• Balanced cash drawers at the beginning and end of each shift, ensuring accurate cash handling and reducing discrepancies through meticulous attention to detail
• Maintained the cleanliness and appearance of sales floors and mannequin displays to off safe, welcoming spaces

Cashier (Volunteer) - Worth a Second Look - Kitchener

(2024-01 - 2024-12)

• Provided helpful and friendly service to customers by assisting with locating items throughout the store
• Maintained cleanliness of sales floor space by using proper safety signage to ensure safety of customers
• Assisted customers at check out by completing debit, credit, and cash transactions efficiently
• Physically able to stand for long periods and lift up to 40 lbs

Sorter - Food for Kids - Kitchener

(2023-01 - 2024-12)

• Sorted a variety of food items and ensured donated items packaging was unopened and items were not damaged
• Assembled food hampers using donated items by adding necessary food items to hampers prior to handing them out
• Accepted food donations and inspected food items to ensure items were nonperishable items

Customer Service Assistant - Borna Institute of Higher Education

(2018-01 - 2018-12)

• Addressed various customer complaints and inquiries by actively listening to provide timely resolutions
• Delivered exceptional customer service by greeting customers warmly and addressing their needs promptly
• Accurately processed debit, credit, and cash transactions to ensure efficient error-free service

Member - Badakhshan Civil Society

(2019-01 - 2021-12)

Economic Development Intern - German Corp. for International Cooperation

(2019-01 - 2020-12)

Lecturer - Borna Institute of Higher Education

(2015-01 - 2018-12)

Branch Assistant - The First Micro Finance Bank

(2008-01 - 2013-12)

Eldar Care Assistant - Ministry of Labour & Social Affairs, Afghanistan - Afghanistan

(2016-01 - 2018-12)

• Assisted elderly client with daily living activities including hygiene, mobility, and meal preparation
• Provided companionship and emotional support by engaging in clients in group activities to promote wellness
• Supported clients during errands such as grocery shopping and provided additional support during medical appointments

Office Administration - Conestoga College (2026-04)

Customer Service Program - YMCA Three Rivers (2024-09 - 2024-09)

Computer Literacy Program - YMCA Three Rivers (2024-03 - 2024-03)

Customer Service 100 - Agha Khan Foundation (2009-03 - 2009-03)

Bachelor of Economics - Economics - Balkh University (2008-01)

Wes Equivalency – Bachelor of Economics - Economics