Shaik Sadiq

AWS Certified DevOps Engineer – Professional and Azure-certified engineer with 10+ years at Autodesk in enterprise technical operations. Hands-on with GitHub Actions, Terraform, Kubernetes/AKS, CloudFormation, and DevSecOps pipelines across AWS and Azure.

Senior Technical Adoption Specialist at Autodesk (2025-07 – Present)

• Function as a technical trusted advisor to customers, proving thought leadership and product ability to help customers adopt and achieve business outcomes using Autodesk technology
• Build, support and deliver packaged service offerings to increase customer success and new product adoption
• Deliver live coaching sessions to drive adoption of Autodesk Solutions
• Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
• Develop and update digital content adhering to the CTS standards of quality and consistency, which solves specific customer challenges

Enterprise Technical Account Manager at Autodesk (2016-12 – 2025-06)

• Diagnosing and troubleshooting issues to provide technical assistance and recommendations for Enterprise Customers based on data analytics and other microservices
• Innovating, developing, and delivering packaged services offerings to increase customer success and new product adoption
• Aiding in application security deployments/patches on the client environment
• Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
• Led resolution of enterprise-level technical incidents, improving SLA compliance by 25%
• Engaged extensively with the network and deployments team to assist in application security deployments/patches
• Delivered 100+ product accelerators, resulting in a 15% increase in enterprise feature adoption
• Diagnosing and troubleshooting issues to provide technical assistance and recommendations for Enterprise Customers

Accounts Receivable Specialist at Medisystem | Shoppers Drug mart (2016-08 – 2016-12)

• Generated and issued invoices to clients, ensuring accuracy and timely payments using the Kroll system and SQL for data validation
• Tracked incoming payments, reconciled discrepancies, and applied payments to the correct accounts
• Contacted customers regarding overdue payments, negotiated payment plans, and reduced outstanding balances
• Prepared reports on accounts receivable aging, outstanding balances, and payment trends for management review

Intermediate Identity and Access Control Analyst (Contract) at Aviva (2016-04 – 2016-07)

• Managed user permissions, ensuring appropriate access to systems, applications, and data based on role requirements. Designed and implemented role-based sanctioning over 600 users
• Implemented and maintained identity verification processes, ensuring compliance with security policies. Used IBM AS/400 and Tivoli Access Manager to maintain data integrity and security
• Conducted regular audits to verify user access rights, revoking or modifying access as needed to maintain security
• Investigated and resolved access-related issues, assisting users with login problems and permission requests

Technical Support Specialist at Teleperformance (2015-03 – 2016-04)

• Troubleshoot and resolve technical issues For Sling IPTV, Rogers and Google
• Assisted customers with hardware, software, and network-related problems via phone, chat, or email
• Guided users through solutions in a professional and patient manner to ensure a positive experience
• Logged customer interactions, issues, and resolutions in Salesforce
• Worked with product, IT, QA and engineering teams to escalate complex issues and improve support processes
• Followed security, data privacy, and company guidelines while handling customer data and troubleshooting

MBA in Artificial Intelligence – Amrita Vishwa Vidyapeetham (2025)

International Business Management – St.

Lawrence

College (2014)

3d Animation and Character Design – Fanshawe College (2013)

Diploma in Design – Image College of Arts, Animation and Technology (2012)

Bachelor's degree in Computer Science – University of Madras - The New College (2010)