Shailan Topiwala
Practice-Project-Program Director-Technology-UAE
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About
Canadian National & Canadian Educated - Freelance or Full-time Hire (Preferred)
Senior technology executive with 25+ years’ experience leading enterprise transformation, technology governance, and risk management across EMEA, North America, and APAC. Proven record in aligning enterprise architecture with strategic goals, managing $250M+ portfolios, and leading global delivery centres across NA, EMEA, UK, and Asia. Directed $1B+ programmes and 20+ concurrent projects, embedding ITGRC and data-driven oversight frameworks to ensure compliance, service quality, and scale.
Delivered 21% YoY growth at Bell Canada through national service realignment; reduced supplier costs by 30% at HP UK via ISO-compliant governance; and improved SLA adherence and audit efficiency by 40% at UCX using AI-driven automation. Led M&A integration projects for IBM and HP, resolving high-stakes disputes and harmonising delivery across continents. Skilled in performance optimisation, cross-sector stakeholder engagement, and embedding COBIT, PMP, and risk methodologies within hybrid Agile/Waterfall ecosystems.
Now seeking to return and relocate to the UAE to serve clients in the region.
Experience
EXECUTIVE SUMMARY
Senior technology executive with 25+ years’ experience leading enterprise transformation, technology governance, and risk management across EMEA, North America, and APAC. Proven record in aligning enterprise architecture with strategic goals, managing $250M+ portfolios, and leading global delivery centres across India, Egypt, and LATAM. Directed $1B+ programmes and 40+ concurrent projects, embedding ITGRC and data-driven oversight frameworks to ensure compliance, service quality, and scale.
Delivered 21% YoY growth at Bell Canada through national service realignment; reduced supplier costs by 30% at HP UK via ISO-compliant governance; and improved SLA adherence and audit efficiency by 40% at UCX using AI-driven automation. Led M&A integration projects for IBM and HP, resolving high-stakes disputes and harmonising delivery across continents.
Skilled in performance optimisation, cross-sector stakeholder engagement, and embedding COBIT, PMP, and risk methodologies within hybrid Agile/Waterfall ecosystems. Now seeking to return and relocate to the UAE to contribute strategic leadership to Majid Al Futtaim’s next chapter of digital transformation and operational resilience.
CORE COMPETENCIES
- Governance, Contracts Development & Management
- Enterprise Digital Transformation
- M&A IT Integrations & Divestitures
- Cloud & Infrastructure Modernization
- Business Models including SaaS
- Partner/Supplier & Service Delivery Management • Financial Governance & P&L Accountability
- IT Operations & Risk Management
- Project Management & Services Leadership
- ITSM, Agile, Waterfall, PMO Leadership
- Process and Skills Assessment
- AI-Driven Process Automation & SLA Management
