Shailja Sharma

To strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my management skills according to my strong caliber and efficiency. 10+ Years of experience in Project Management,OrderManagement, Customer Communication etc. Proficient in handling complex customer service issues, reviewing customer complaints and promoting conflict resolution in planning. To determine the validity of customer complaint and to determine responsibility for errors and resolution, throughout the order process.

Wills Store Associate: From December 2020 to August 2021 (India)

 Handling customer queries and service requests.

 Acknowledge and assist customers.

 Support sales floor, fi􀆫ng room, and back of house processes, as required.

Catch 22 Restaurant cashier: From August 2022 to April 2023 (India)

 Greeted customers in a friendly and welcoming manner.

 Took and processed customer orders accurately and efficiently.

 Handle cash transac􀆟ons.

 Maintain Cleanliness and sanita􀆟on standards in the dining area

Project Management(Sheridan College,Mississauga)