Senior Customer Service Representative
Auto Control Medical Inc.
July 2023 – Present / March 2020 – February 2022
- Handled 50+ daily calls, addressing customer inquiries and promoting product solutions.
- Trained new employees on EDI order processing.
- Achieved 90% customer satisfaction ratings, exceeding company benchmarks by 15%.
- Consistently met sales targets through effective upselling strategies.
Customer Service Representative – Claims Department
Intact
February 2022 – July 2023
- Managed 40+ customer interactions daily, ensuring efficient claims processing.
- Maintained 90% accuracy in claim documentation using AIM and insurance tools.
- Reduced hold times, enhancing overall customer satisfaction.
