Shakti

Detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. Achievements include boosting customer satisfaction rates and optimizing administrative processes. Proven ability to handle high-volume calls, manage scheduling, and maintain meticulous records while delivering exceptional service.

Recognized for fostering strong relationships with clients and team members, contributing to a seamless operational flow.

Executive Assistant to CEO at Cam-Raw Inc. (2017-01 – Present)

• Spearheaded marketing initiatives by creating and managing targeted social media campaigns, driving a 25% increase in audience engagement across platforms.
• Developed and scheduled content calendars aligned with brand goals, ensuring cohesive messaging across multiple channels.
• Utilized analytics tools to track social media performance, identifying trends and optimizing campaigns for maximum ROI.
• Crafted persuasive marketing copy for emails, newsletters, and social posts, enhancing client communication and retention rates.
• Collaborated with cross-functional teams to design and execute marketing strategies that supported business development goals.
• Executed high-volume client interactions and cultivated relationships with outstanding verbal and written communication abilities.
• Ensured effective professional communication while collaborating with more than 100 regional dental offices.
• Enhanced client engagement with a 40% success rate achieved via professionally empathetic interactions.
• Synchronized multifaceted scheduling and calendar oversight, guaranteeing efficient time utilization.
• Kept comprehensive records and systems for documentation.
• Processed and arranged critical documents with precision.
• Acted as main liaison for stakeholders, addressing inquiries with professionalism and efficiency.
• Coordinated efforts across multiple teams for effective service management.

Customer Service Specialist at Teleperformance Canada Inc. (2020-07 – 2023-10)

• Facilitated high-volume customer interactions with a focus on enhancing patient care.
• Enhanced efficiency in resolving calls by streamlining information collection.
• Maintained accurate digital records for sensitive customer data.
• Maintained efficient scheduling and prompt appointment management within a 3-minute response window.
• Compiled and reviewed analytical reports to assess key performance metrics including customer satisfaction and retention rates.

Customer Success Associate at GlobalFaces Direct (2018-02 – 2019-08)

• Nurtured client relationships and managed a portfolio of 8-10 accounts, ensuring steady communication.
• Managed comprehensive client records and monitored key performance indicators.
• Established strong professional relationships through empathetic listening and proactive problem-solving.
• Created detailed documentation tracking client engagements and updates.
• Facilitated interdepartmental collaboration for smooth service operations.

Administrative Coordinator at Optimal Community (2014-07 – 2015-10)

• Managed comprehensive scheduling system for healthcare workers and clients.
• Coordinated appointments and maintained detailed client records in the database management system.
• Handled sensitive medical information while ensuring compliance with privacy regulations.
• Processed incoming calls and emails, providing prompt and professional responses to inquiries.
• Developed and implemented efficient administrative procedures for practice operations.

Business Management – Anderson College

Accounting and Payroll Administrator – Canadian Business College-Scarborough, ON, CA