Professional Experience
IT Support Assistant (CO-OP)
Georgian ILAC, Toronto, ON
September 2023- December 2023
- Offered technical support to students and faculty, resolving hardware and software issues.
- Maintained and updated computer labs, ensuring all systems were up to date with necessary software and security patches.
- Assisted in the setup and management of virtual machines for academic projects.
- Provided network support, including troubleshooting connectivity issues, and configuring network devices.
Ecommerce Department Manager
Walmart 3159, Scarborough, ON
September 2022 – Present• Efficiently processed online orders and ensured accurate and timely fulfillment of customer purchases.
- Coordinated with various departments to manage inventory and ensure stock availability for order fulfillment.
- Utilized order management systems to track and update the status of customer orders,
providing real-time information to customers.
- Assisted in the packaging and shipping of products, adhering to company standards to guarantee product safety and quality.
- Handled customer inquiries and concerns related to order status, delivery times, and product availability, providing exceptional customer service.
- Collaborated with the customer service team to resolve any issues related to order discrepancies, returns, and exchanges.
- Monitored and maintained the cleanliness and organization of the fulfillment area, ensuring a safe and efficient work environment.
- Participated in training sessions and team meetings to stay updated on new processes,
technologies, and best practices for order fulfillment.
- Contributed to achieving departmental goals and performance metrics by maintaining a high level of accuracy and efficiency in order processing.
Technical Support Specialist 01/2022 to 08/2022
Just Dial AHMEDABAD, GUJARAT
- Managed a high volume of inbound and outbound calls, delivering prompt and accurate information to customers about services and products listed on Just Dial.
- Utilized active listening and effective communication skills to address customer queries,
complaints, and concerns, ensuring high levels of customer satisfaction.
- Assisted customers in locating businesses, making reservations, and providing detailed information about local services and businesses.
- Investigated and resolved billing issues, service complaints, and discrepancies efficiently, maintaining a high standard of service quality.
- Updated and maintained accurate records of customer interactions and transactions in the CRM system, ensuring data integrity and accessibility.
- Provided feedback and insights to management regarding common customer issues and potential areas for service improvement.• Participated in regular training sessions to stay updated on new services, processes,
and technologies, enhancing overall service delivery.
- Achieved and consistently exceeded performance metrics, including call handling time,
customer satisfaction scores, and resolution rates.
