Senior Business Analyst – Federal Payroll Environment - IBM Canada
(2022-03)
Serve as Senior Business Analyst supporting high-volume federal payroll operations within a complex ERP environment.
- Lead impact analysis for enterprise change requests, incident resolutions, and tax updates.
- Own bi-weekly payroll SLA discrepancy analysis for Acting, Base, and Time & Labor transactions.
- Facilitate requirement discussions with payroll operations and business stakeholders.
- Translate legislative and operational changes into system configuration and testing strategy.
- Lead UAT coordination, validation, and warranty stabilization activities.
- Provide structured documentation including business requirement documents (BRDs), impact assessments, and test artifacts.
- Improved payroll accuracy through structured root cause analysis and recurring defect mitigation.
- Strengthened governance of CR and IR lifecycle processes.
- Enhanced collaboration between technical teams and payroll operations.
Senior Business Analyst – HR & Payroll Systems - Grant MacEwan University
(2015-08 - 2022-03)
- Led analysis of union agreements and translated policy into system rules for Collective Agreement Implementation.
- Conducted gap analysis and documented functional requirements.
- Coordinated testing strategy and supported go-live stabilization.
- Led requirements validation and testing for automated step increment implementation in Wage Progression Modernization.
- Conducted regression testing to ensure payroll accuracy.
- Facilitated workshops to gather overtime, statutory holiday, and on-call pay requirements for Time & Labor Rule Transformation.
- Designed and validated leave accrual enhancements.
- Prepared detailed configuration and test documentation.
- Conducted annual legislative impact analysis for Enterprise Tax Updates.
- Coordinated regression testing and business validation.
- Provided senior-level support for payroll, HR, and time modules.
- Performed root cause analysis for recurring system defects.
- Developed SQL queries and reporting solutions to support operational decision-making.
- Supported PeopleTools upgrades and regression validation.
- Assisted in security governance and audit support.
Business Analyst – HR Systems - University of Alberta
(2014-09 - 2015-08)
- Supported payroll and HR operations through requirement analysis and reporting.
- Managed change requests and testing cycles.
- Conducted year-end validation and compliance testing.
- Resolved system integration issues between HR and Campus systems.
Business Systems Analyst / Developer - Appoint Software Solutions, India
(2011-09 - 2012-11)
- Developed system enhancements and validations.
- Assisted in UAT and requirement clarification.
- Supported system implementation lifecycle activities.
