Account Receivable Clerk - Newco - Toronto, ON (Canada)
Customer Service Associate (Remote) - Canada Life - Toronto, ON
(2024-06)
- Provide personalized support to policyholders regarding benefits, claims, billing, and account services.
- Handle 80+ calls and emails daily while maintaining accuracy and strong customer satisfaction scores.
- Guide clients through claims, policy updates, and benefit explanations to ensure clarity.
- Collaborate with internal teams to resolve escalations and deliver seamless service.
- Consistently meet service-level targets and quality assurance standards.
Accounts Receivable Clerk (Remote) - First Student - Toronto, ON
(2022-08 - 2024-05)
- Managed invoicing, payment posting, and reconciliation of high-volume accounts.
- Investigated and resolved billing discrepancies, ensuring accuracy in financial records.
- Developed proactive collection strategies, reducing overdue accounts and improving cash flow.
- Maintained strict confidentiality of financial records while providing detailed reporting to management.
Customer Service Supervisor - First Student - Toronto, ON
(2021-03 - 2022-08)
- Supervised staff handling trip bookings for schools and organizations across Ontario.
- Delivered training to improve data entry accuracy and customer service performance.
- Handled escalated inquiries and resolved client concerns with professionalism.
Customer Service Representative (Remote) - Flexiti - Toronto, ON
(2019-08 - 2021-01)
- Supported customers and merchants with account inquiries and financial products.
- Ensured compliance with policies through accurate documentation and follow-up.
- Consistently delivered empathetic, solution-oriented support.
Dental Administrator - DENTISTRY ON ELLESMERE - Toronto, ON
(2018-09 - 2019-08)
- Managed daily operations, scheduling, and patient communications for busy dental practice.
- Explained treatment plans and insurance coverage clearly to patients.
- Processed payments, maintained records, and managed clinic's online presence.
Customer Solutions Advisor - CIBC - Toronto, ON
(2013-06 - 2018-01)
- Opened accounts, processed credit applications, and handled mortgage renewals.
- Ensured compliance with KYC, AML, and privacy regulations.
- Delivered tailored banking solutions, consistently exceeding client satisfaction targets.
Customer Support Consultant - Rogers Communications - Toronto, ON
(2012-09 - 2013-05)
- Provided first-line support for billing, cable, and promotional inquiries.
- Resolved issues efficiently, contributing to high customer retention.
Medical Administrator - Danforth Medical Center - Toronto, ON
(2011-10 - 2012-11)
- Handled patient intake, scheduling, and medical record management.
- Ensured patient confidentiality while providing empathetic service.
Retail Store Manager - Perfect Jewelers - Toronto, ON
(2003-08 - 2011-11)
- Oversaw daily operations, sales, and staff performance for retail location.
- Increased profitability through upselling, promotions, and customer relationship building.
- Trained and supervised staff, achieving strong sales growth and client satisfaction.
