Shandel Guzman

Versatile and detail-oriented cleaning professional with 5 years of experience in various cleaning environments, including vacation rentals and janitorial services. Proven ability to maintain cleanliness and organization while adhering to safety protocols. Skilled in inventory management and utilizing effective cleaning techniques to ensure high standards of hygiene and customer satisfaction. Committed to delivering exceptional service and maintaining a pristine environment.

General Service Representative at Extended Stay America (2025-06 – Present)

Greeted and checked in guests, managed incoming calls, maintained organized front desk, handled cash transactions, and coordinated with housekeeping staff.

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Increased overall customer satisfaction ratings by XX% through personalized interactions at the front desk
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
• Provided administrative support by preparing documents, organizing files, and handling correspondence

Package Handler at FedEx (2023-08 – 2024-05)

Ensured packages are properly stacked, sorted packages by destination or delivery route, adhered to safety protocols, and maintained a clean work area.

• Ensuring packages are properly stacked to avoid damage
• Sorting packages by destination or delivery route
• Adhering to safety protocols
• Maintaining a clean and organized work area

Vacation Rental Cleaner at Genuine Resource LLC (2021-12 – 2022-03)

Cleaned vacation rental properties including sweeping, vacuuming, mopping, sanitizing surfaces and bathrooms, cleaning appliances, and maintaining inventory.

• Sweeping, vacuuming, and mopping floors
• Sanitizing surfaces and bathrooms
• Cleaning appliances (stove, fridge, microwave), sinks, and cabinets
• Organizing kitchen items and laundry
• Maintaining inventory of needed items and essentials
• Reporting any damages, repairs or items left behind to the property owner or manager

Janitorial at Innovatie Service (2018-10 – 2020-09)

Performed janitorial duties including sweeping, mopping, dusting, sanitizing surfaces and restrooms, emptying trash bins, and understanding cleaning agents and chemicals.

• Sweeping, mopping, Dusting, wiping, and sanitizing surfaces, Cleaning and disinfecting restrooms, replacing toiletries
• Emptying trash bins and sorting recyclables
• Ensuring all areas are properly cleaned and maintained, Understanding different types of cleaning agents and chemicals

GED – Coastal Bend College

High school diploma or GED in Expanded Food And Nutrition Education Program – Washington State University