AUTO PARTS DELIVERY DRIVER - Durham Kia - Oshawa, Ontario
(2025-01)
- Safely and efficiently lift, load/unload, and drive the company truck following time schedules to deliver timely and correct automotive parts deliveries to customers in the Durham Region and GTA and accurately record all deliveries/pickups made.
- Maintain safety checklists on the truck, ensure maintenance is done, and keep it organized and clean.
- Serve as a Durham Kia Brand Ambassador when meeting customers during deliveries, communicating professionally and courteously, double-checking invoices to ensure accuracy of delivered items, securing their signatures, and building close business relationships.
- Assist parts staff with daily tasks and perform general cleanup and organization of the parts department.
LOT JOCKEY - Park'N Fly - Mississauga, Ontario
(2024-01 - 2025-01)
- Conducted quick visual checks on customer vehicles to ensure safe operation and to document any existing damage(s).
- Ensured smooth traffic flow within the lot by safely handling, driving, and efficiently moving/retrieving customer vehicles of all makes and models with standard or automatic transmissions and accurately documenting their locations, and ensuring keys were safely stored and promptly returned to dispatch.
- Boosted dead car batteries.
CANADIAN ACCOUNT MANAGER - ADESA Canada - Toronto, Ontario
(2007-01 - 2023-01)
Successfully managed 3000+ retail/wholesale accounts across Canada using a strategic approach, ensuring smooth inspection and delivery processes combined with clear communication, proactive issue resolution, and focusing on building and maintaining client relationships. Executed sales strategies to achieve revenue targets, acted as a liaison between ADESA and clients by addressing their needs and concerns, resolving issues, and facilitating transactions, ensuring they were well-informed about the inspection process and delivery options. Used a combination of technical expertise in using the ADESA and Salesforce CRM platforms and communication skills to provide training to dealers.
- Successful management of the off-lease portfolio in Canada for all makes and models.
- Boosted company's sales of Canadian Volkswagen and Audi by consistently exceeding monthly sales goals and objectives through well-structured daily sales plans.
- Requested by the corporate office within six months of hire to provide training and expertise to new employees.
- Recognition for being a 'Top Sales Representative' several times.
CUSTOMER SALES SPECIALIST - State Farm Insurance - Bowmanville, Ontario
(2006-01 - 2007-01)
- Acquired an understanding of customer needs to sell and recommend appropriate insurance policies, including auto, home, and life.
- Consistently achieved sales goals by implementing a robust sales process involving contacting potential clients and current policyholders and capitalizing on more cross-selling opportunities.
- Expanded on relationships with new leads referred by satisfied clients by focusing on consistent communication, understanding their needs, providing exceptional service, and fostering positive relationships.
- Provided excellent customer service by promptly responding to inquiries, explaining policies, assisting with policy changes, updating/modifying auto policies online utilizing insurance software, and handling payments and with records keeping.
- Performed daily bank transfers and bookkeeping tasks.
- Expanded the company's Canadian customer book of business by developing a lead generation chart that resulted in optimizing my lead generation efforts and increasing the flow of new customers.
DIRECT SALES REPRESENTATIVE - Extreme Auto Source - Oshawa, Ontario
(2003-01 - 2006-01)
Grew new business by contacting potential clients, acquiring an understanding of their needs, presenting product information, and closing sales. Directly contributed to customer retention by building and maintaining strong relationships and encouraging repeat business and referrals.
- Independently created and implemented an API (Application Programming Interface) that automated vehicle inventory uploads from the Dealer Management Systems directly to the website eliminating manual entries.
- Successful negotiation and closing of sales agreements by overcoming objections and closing deals when buying signals emerged, focusing on building rapport, understanding each buyer's concerns, and tailoring my responses to address their specific needs.
QUALITY AUTOMOTIVE TECHNICIAN - The PIC Group - Oshawa, Ontario
(1999-01 - 2003-01)
- Ensured automotive parts met 100% quality standards and prevented defects from entering the production process which minimized rework and costly repairs by performing in-depth analysis and visual inspections, and documenting.
- Sequenced automotive parts for General Motors.
QUALITY INSPECTOR - Customized Transportation Ltd. (CTL) - Ajax, Ontario
(1994-01 - 1999-01)
- Ensured that all components and final assembly of automotive products for General Motors met the required quality standards by conducting thorough inspections prior to being shipped or received.
- Documented findings and non-conforming materials and investigated and reported any discrepancies or defects.
- Recorded data, including material usage on charts and other records to track adherence to specifications and identify potential issues.
