Elora, Wellington CountyMember since August 5, 2024
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About
Management Competency in Day to Day Operations: Leads and presents at team meetings. Quickly establishes trusting connections with clients in response to their inquiries. Handles front line calls and ensures difficult emotionally charged calls are handled in a respectful/professional way to ensure all voices are heard to receive the support needed. As a change champion, looks for opportunities to use an innovative approach to pro-actively create multiple ways to improve the office work environment i.e. internal communication huddles to ensure everyone starts the day on the same page and are made aware of any potential issues/concerns to address pro-actively. During COVID, in response to daily rapid changes performed several roles i.e. call centre, administration and case management to ensure all clients were registered quickly, accurately and cared for.
Administration/Records Management: I am recognized for administering data input with speed & accuracy with a high level of attention to detail to provide data for management to make informed decisions. I perform my accountabilities with the highest degree of confidentiality (PHIPA) with special attention to the identification of potential risks. This pro-active approach ensures our daily operation is compliant with policy/practice to support a safe work environment for staff and clients. In addition, I handle financial invoicing/insurance claims, inventory oversight, and vendor supply ordering administration. I provide minute taking and scheduling to optimize client work flow and productivity. Also perform continuous improvement initiatives through policies/process reviews to ensure compliance and customer service excellence.
Experience
Medical Device Reprocessing in Community Healthcare setting, CSA Group 2023
Crisis Intervention De-escalation Training, CSA Group 2023
Standard First Aid and BLS, St. John Ambulance 2022
Infection Prevention and Control for Community Clinics- Dental Module, Public Health On. 2020
Skills Enhancement for Public Health, Public Health Agency of Canada 2020
Medical Terminology, St. John Ambulance 2020
Medical Device Reprocessing Techniques, Cambridge Hospital 2016
Microsoft Office Training, Amy Patenaude- Trainer 2014
Intra Oral Dental Assisting Diploma Level I & II, Medix School 2006
Bookkeeping Fundamentals, Conestoga College 2002
Education
Medical Device Reprocessing in Community Healthcare setting, CSA Group 2023
Crisis Intervention De-escalation Training, CSA Group 2023
Standard First Aid and BLS, St. John Ambulance 2022
Infection Prevention and Control for Community Clinics- Dental Module, Public Health On. 2020
Skills Enhancement for Public Health, Public Health Agency of Canada 2020
Medical Terminology, St. John Ambulance 2020
Medical Device Reprocessing Techniques, Cambridge Hospital 2016
Microsoft Office Training, Amy Patenaude- Trainer 2014
Intra Oral Dental Assisting Diploma Level I & II, Medix School 2006
