Shant Kaushik

Power Platform Developer with 3+ years of hands-on experience and 10+ years of overall IT experience delivering end-to-end business solutions using Microsoft Power Platform and cloud technologies. Experienced in building scalable applications using Microsoft Power Apps (Canvas & Model-Driven), automating workflows with Microsoft Power Automate, and developing analytics solutions in Microsoft Power BI. Strong background in API integrations, Microsoft Dataverse, and SharePoint Online.

Power Platform Developer at Insight CLA (2024-05 – Present)

• Designed and delivered enterprise applications using Microsoft Power Apps (Model-Driven & Canvas) integrated with Dataverse
• Automated complex business processes using Microsoft Power Automate, reducing manual effort by 40%
• Built and integrated custom REST APIs and external systems using custom connectors
• Developed interactive dashboards and reports in Microsoft Power BI for business stakeholders
• Designed and optimized Microsoft Dataverse data models to ensure scalability, performance, and security
• Integrated solutions with SharePoint Online for document management and collaboration
• Implemented role-based security, governance policies, and environment strategies
• Collaborated with stakeholders to gather requirements and deliver end-to-end digital solutions
• Troubleshoot, debug, and provide ongoing support for existing applications to ensure continuous operational health
• Designed and deployed conversational AI agents using Microsoft Copilot Studio, handling employee inquiries on policies and support
• Built multi-turn dialog flows with branching logic, entity extraction, and fallback topics to improve first-contact resolution rates
• Integrated agents with SharePoint knowledge bases and internal documentation, enabling grounded, accurate responses
• Connected Copilot Studio agents to Power Automate workflows and configured Adaptive cards

Power Platform Developer at Rogers (2023-02 – 2024-04)

• Developed and supported basic Canvas Apps using Microsoft Power Apps to digitize internal processes
• Created automated workflows using Microsoft Power Automate for approvals, alerts, and task automation
• Managed SharePoint lists, document libraries, and permissions using SharePoint Online
• Assisted in integrating applications with external data sources using connectors and APIs
• Tested applications and workflows to ensure functionality and usability
• Troubleshot Power Platform solutions and escalated complex issues
• Documented solutions and maintained process documentation

Technical Support Consultant (Quality Testing & Technical Support) at Rogers (2017-09 – 2023-01)

• Conducted testing and validation of pre-release hardware and firmware to identify defects
• Created detailed bug reports and collaborated with cross-functional teams for resolution
• Developed and executed test plans to ensure product quality and performance
• Troubleshoot network and connectivity issues (DNS, DHCP, IP conflicts, RF issues)
• Supported provisioning, test accounts, and system configurations for product teams
• Trained Tier-1 agents and new hires on tools, systems, and troubleshooting processes

IT Support Specialist at Net Soft Communications (2016-06 – 2017-07)

• Managed user accounts, permissions, and Group Policies in enterprise environments
• Provided hardware/software support for workstations, printers, and network devices
• Troubleshot network issues using TCP/IP and routing protocols (OSPF, BGP, RIP)
• Installed, configured, and maintained IT systems and end-user devices

Support Analyst at Cisnet (2013-06 – 2015-12)

• Delivered technical support for end-users including hardware, software & networking issues
• Maintained help desk logs and created documentation for recurring issues
• Installed and configured systems, applications, and Cisco IP phones
• Provided user training and developed technical documentation

Master of Engineering – University of Windsor