Power Platform Developer at Insight CLA (2024-05 – Present)
- Designed and delivered enterprise applications using Microsoft Power Apps (Model-Driven & Canvas) integrated with Dataverse
- Automated complex business processes using Microsoft Power Automate, reducing manual effort by 40%
- Built and integrated custom REST APIs and external systems using custom connectors
- Developed interactive dashboards and reports in Microsoft Power BI for business stakeholders
- Designed and optimized Microsoft Dataverse data models to ensure scalability, performance, and security
- Integrated solutions with SharePoint Online for document management and collaboration
- Implemented role-based security, governance policies, and environment strategies
- Collaborated with stakeholders to gather requirements and deliver end-to-end digital solutions
- Troubleshoot, debug, and provide ongoing support for existing applications to ensure continuous operational health
- Designed and deployed conversational AI agents using Microsoft Copilot Studio, handling employee inquiries on policies and support
- Built multi-turn dialog flows with branching logic, entity extraction, and fallback topics to improve first-contact resolution rates
- Integrated agents with SharePoint knowledge bases and internal documentation, enabling grounded, accurate responses
- Connected Copilot Studio agents to Power Automate workflows and configured Adaptive cards
Power Platform Developer at Rogers (2023-02 – 2024-04)
- Developed and supported basic Canvas Apps using Microsoft Power Apps to digitize internal processes
- Created automated workflows using Microsoft Power Automate for approvals, alerts, and task automation
- Managed SharePoint lists, document libraries, and permissions using SharePoint Online
- Assisted in integrating applications with external data sources using connectors and APIs
- Tested applications and workflows to ensure functionality and usability
- Troubleshot Power Platform solutions and escalated complex issues
- Documented solutions and maintained process documentation
Technical Support Consultant (Quality Testing & Technical Support) at Rogers (2017-09 – 2023-01)
- Conducted testing and validation of pre-release hardware and firmware to identify defects
- Created detailed bug reports and collaborated with cross-functional teams for resolution
- Developed and executed test plans to ensure product quality and performance
- Troubleshoot network and connectivity issues (DNS, DHCP, IP conflicts, RF issues)
- Supported provisioning, test accounts, and system configurations for product teams
- Trained Tier-1 agents and new hires on tools, systems, and troubleshooting processes
IT Support Specialist at Net Soft Communications (2016-06 – 2017-07)
- Managed user accounts, permissions, and Group Policies in enterprise environments
- Provided hardware/software support for workstations, printers, and network devices
- Troubleshot network issues using TCP/IP and routing protocols (OSPF, BGP, RIP)
- Installed, configured, and maintained IT systems and end-user devices
Support Analyst at Cisnet (2013-06 – 2015-12)
- Delivered technical support for end-users including hardware, software & networking issues
- Maintained help desk logs and created documentation for recurring issues
- Installed and configured systems, applications, and Cisco IP phones
- Provided user training and developed technical documentation
