Sharanjit Kaur

Versatile, results-driven, and customer-focused professional with extensive experience delivering exceptional service experiences. Proven track record of driving customer satisfaction, loyalty, and retention through effective communication, empathy, and problem-solving skill. Focuses on right behaviors, anticipates challenges, and cultivates a striving organizational culture, resulting in a profitable and enriched environment.

Transportation Analyst / Supply Chain Management - Loblaws Maple Grove Distribution Centre - Cambridge, ON

(2025-06 - 2026-02)

• Analyzed shipping routes, freight costs, and delivery performance to improve transportation efficiency and reduce operational expenses.
• Collaborated with carriers, logistics providers, warehouses, vendors, and internal teams to improve service levels and resolve supply chain issues.
• Monitored supplier delays, inventory shortages, transportation issues, and other disruptions while developing contingency plans.
• Analyzed supply chain data to identify trends, inefficiencies, and cost-saving opportunities.
• Monitored inventory levels and supported inventory planning, demand forecasting, and production scheduling activities.
• Prepared reports, dashboards, and KPI summaries using Excel, Power BI, SAP, Oracle, and other ERP systems.
• Tracked supplier and transportation performance metrics to support procurement, logistics, and operational planning.
• Assisted in process improvement initiatives focused on reducing costs, improving efficiency, and strengthening overall supply chain performance.

Logistics Coordinator - ALS Environmental - Waterloo, ON

(2021-05 - 2025-03)

• Identified and addressed bottlenecks in shipping processes, streamlining workflows to ensure timely deliveries and enhance overall efficiency.
• Spearheaded logistics operations planning, focusing on improved inventory management and optimized supply chain processes.
• Fostered collaborative relationships with major carriers, including Purolator, DHL, and FedEx, to enhance logistical operations and support business objectives.
• Conducted regular safety inspections of transportation equipment to prevent incidents, maintain operational integrity, and ensure compliance with regulatory standards.

Customer Service Representative - Part-Time - FedEx Canada - Cambridge, ON

(2021-11 - 2023-03)

• Respond to Customer Inquiries, Answer customer questions via phone, email, chat in a timely and professional manner.
• Resolve Customer Complaints, Listen to customer concerns, empathize with their issues, and resolve problems efficiently and effectively.
• Provide Product/Service Information, Educate customers about products or services, including features, benefits, and pricing.
• Process Orders and Returns, Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Escalate Complex Issues, Identify and escalate complex customer issues to senior representatives or management for resolution.
• Maintain Customer Records, Update customer information, order history, and issue resolution in customer relationship management (CRM) software.

Warehouse Associate - PepsiCo Canada - Ontario

(2018-05 - 2021-10)

• Unload shipments from suppliers while ensuring accuracy, quality, and compliance with warehouse procedures.
• Operate material handling equipment and support inventory replenishment within warehouse storage locations.
• Pick, pack, sort, and stage products for shipment while maintaining productivity and safety standards.
• Prepare and organize work areas, maintain warehouse cleanliness, and support daily operational requirements.
• Frequently handled packages up to 70 lbs and worked effectively in a fast-paced team environment.

Bachelor of Arts - Human Resources Management - Guru Nanak Dev University

High School Diploma - Spanish Language - Escuela De Idiomas