Sales Associate - Rocky Mountain Chocolate - Banff, Alberta
(2025-10 - 2026-04)
- Processed point-of-sale cash, debit, and credit transactions, maintaining a zero-variance register balance through accurate tender handling and reconciliation procedures.
- Conducted daily inventory cycle counts to improve stock accuracy, prevent shrinkage, and support supply ordering.
- Protected customer PCI payment data, ensuring 100% adherence to data-handling requirements through controlled access to transaction records.
- Reconciled daily sales registers and compiled batch summaries to improve end-of-day reporting accuracy via structured verification and archival for management review.
Manager - Investigative Reporting - HSBC Electronic Data Processing Lanka Pvt Ltd - Colombo, Sri Lanka
(2021-07 - 2023-11)
- Conducted risk-based AML/KYC investigations on high-volume cross-border accounts, managing 60+ complex cases per month by identifying financial crime indicators and prioritizing risk-based escalations.
- Analyzed customer transaction histories and transaction monitoring data to complete Enhanced Due Diligence (EDD) for accounts flagged for anomalous velocity or structuring, assessing patterns and account structures.
- Performed World-Check screening and internal platform reviews for sanctions, PEPs, and adverse media, documenting risk findings and mitigation measures to reduce institutional exposure.
- Prepared audit-ready investigative narratives and maintained evidentiary record-keeping aligned to SLAs, improving Quality Assurance outcomes.
Assistant Manager - Standard Chartered Bank - Colombo, Sri Lanka
(2018-11 - 2019-12)
- Supervised credit card transaction flows and maintenance, monitoring daily operational execution and exception handling to ensure compliance with internal controls.
- Investigated escalated high-risk transactional anomalies by assessing dispute histories and chargeback requests to identify first party and third-party fraud indicators.
- Conducted operational risk reviews of card operations, identified process vulnerabilities and executed remediation actions to reduce transaction processing errors.
- Resolved high-priority client escalations within 24-hour SLAs by coordinating operations and compliance units to complete end-to-end fraud management and resolution.
Assistant Relationship Manager - DFCC Bank PLC - Colombo, Sri Lanka
(2018-03 - 2018-11)
- Supported card operations and customer service requests by coordinating cross-functional inquiries and ensuring accurate follow-through, improving response turnaround.
- Facilitated retail client onboarding by performing identity verification and capturing initial KYC data to improve completeness of customer profiles.
- Reviewed account documentation and escalated non-compliant files after identifying missing information and unverified ownership structures, reducing onboarding risk.
- Monitored account movements for unusual transactions by comparing activity to historical patterns and initiating internal inquiries when deviations were detected.
