Sharlini Baskaran

A highly motivated and results-driven professional with over 1.5 years of experience in team leadership and operational management in the food service industry. Demonstrates the ability to improve customer satisfaction, streamline operations, and train and supervise employees.

I led a team of over 10 employees, ensuring smooth operations and increased efficiency, resulting in a 15% increase in customer satisfaction. My responsibilities included training new hires on store policies, procedures, and customer service best practices, as well as scheduling resources and team members during the manager's absence. I managed inventory levels to avoid stockouts and waste, successfully resolved customer complaints while remaining positive and professional.

My education began with a bachelor's and master’s degree in plant biology and plant biotechnology, followed by a post-graduate diploma in project management from Fleming College in Ontario. This mixture has given me an excellent basis for scientific research, project management, and administrative tasks. In addition, I completed a psychology course at the Indian Institute of Management Bangalore, which helped me better understand human behavior and improve my interpersonal skills.

In addition, I am certified in project management (CAPM), agile methodologies, and strategic human resource leadership. These qualifications and my hands-on experience with the Microsoft Office Suite qualify me to manage an end-to-end project life cycle.