Sharon Kaur

Highly accomplished Health Administration Professional and Operational Strategist with over eight years of progressive experience, leveraging a Bachelor of Science in Nursing (BScN) and Post-Graduate Certificate in Nursing Leadership to optimize high-volume healthcare environments. Expertise in managing complex EMR systems, specifically OSCAR and AbleMed, driving strict regulatory compliance (HIPAA/PHIPA), and leading administrative teams. Proven ability to translate clinical knowledge into efficient administrative workflows, enhancing service delivery and supporting executive-level hospital and clinic operations.

Medical Office Administrator at Vantage Medical Centre (2022-01 – Present)

• Directed comprehensive administrative operations for a multi-physician center, managing the full patient lifecycle from scheduling to post-appointment communication.
• Spearheaded workflow optimization by implementing a new digital patient check-in protocol, resulting in a measurable reduction in average patient wait times and improving overall office efficiency.
• Managed all administrative escalations, resolving complex patient inquiries and financial disputes to safeguard clinic reputation and ensure regulatory compliance.
• Mentored and trained new administrative staff on EMR workflows and billing protocols, ensuring consistent team performance and maintaining rigorous PHIPA/HIPAA adherence.

Medical Office Administrator at Brampton East Medical Center (2020-01 – 2022-12)

• Oversaw daily administrative functions, including high-volume multi-line triage, patient relations, and maintenance of digital and physical health records.
• Improved billing accuracy by 15% through meticulous insurance verification and proactive claim submission management, directly contributing to accelerated revenue cycle.
• Leveraged EMR reporting capabilities for data integrity checks and analytics, informing management decisions on patient scheduling and operational resource allocation.

Medical Office Administrator at Castlemore Medical Clinic (2017-01 – 2020-12)

• Executed all front-desk operations, ensuring professional patient reception and managing the intake process for diverse patient demographics.
• Maintained 100% data integrity and security for confidential patient accounts, including demographic, medical, and financial information.
• Coordinated vendor relations and managed office supply inventory, resulting in improved cost-effectiveness and ensuring uninterrupted clinical service delivery.

Post-Graduate Certificate in Nursing Leadership – Seneca College (2019-01 – 2019-12)

Bachelor of Science in Nursing – Baba Farid University of Health Sciences (2016-01 – 2016-12)

Secondary School Education in Physics, Chemistry, Mathematics (2012-01 – 2012-12)