Sharon Kaur

Service Ontario professional with 2.5+ years of experience delivering front-line government services and leading teams in high-volume offices. Proven experience as a Manager and Supervisor, specializing in staff training, dealer transactions, operational compliance, and customer service excellence. Strong knowledge of Service Ontario programs, OPS standards, and accuracy-driven service delivery.

Supervisor - Service Ontario - Brampton, ON

• Supervise daily Service Ontario operations to ensure efficient, accurate, and compliant service delivery
• Train new and existing staff on Service Ontario policies, systems, and procedural updates
• Support staff with complex and dealer transactions, ensuring regulatory compliance
• Handle escalated customer concerns professionally while maintaining OPS service standards
• Monitor workflow, accuracy, and productivity in a fast-paced environment
• Provide coaching and guidance to support staff performance and development

Manager - Service Ontario - Milton, ON

• Managed overall office operations, including staff scheduling and daily workflow
• Ensured consistent delivery of high-quality customer service
• Supported staff training, onboarding, and performance management
• Addressed complex client issues and ensured adherence to Service Ontario policies
• Maintained accuracy, compliance, and accountability in all transactions

Customer Service Representative - Service Ontario

• Delivered front-line government services to the public
• Processed licensing, registration, identification, and health card services
• Maintained accuracy while meeting service targets in a high-volume setting
• Provided clear, respectful service to diverse customers