QA Analyst - BusyQA Inc. - Mississauga, Ontario
(2022-11 - 2025-10)
Actively involved in the development and implementation of Test Plans, Test Strategy, Test cases, Traceability Matrix and assimilating test data according to the requirement documents.
- Participate in sprint planning sessions, grooming meetings, daily standup, retrospective and review meetings.
- Execute test cases to perform Functional, Integration, End to End, conducting build verification test (Smoke Test) and Regression test the changes deployed to QA environment.
- Created a regression test pack for the functionalities tested. The regression pack was constantly updated based on the changes for each release.
- Monitored defects, performed root cause analysis (RCA) of the defects encountered. Logged defects with proper priorities and severities using JIRA. Actively followed up with the scrum team for timely resolution of the defects.
- Created regression test automation suite for the different milestones tested using Java, Eclipse IDE, Selenium WebDriver and TestNG framework.
- Worked with Database and Strong Knowledge of SQL.
- Run automation scripts on different browsers/environments and report defects/results to the team.
- Maintain existing Selenium test automation scripts during failures.
- Performed mobile responsive and browser compatibility testing on SMS app.
- Manual functional validation of webservice testing using Postman and SoapUI.
- Used the REST API methods and validated the response and HTTP status code of all the testcase by adding assertions in QA environment using Postman.
- Created QA reports at the end of testing phase which included test and defect reports.
IT Support Analyst - M&C Healthcare Ltd - Dublin, Ireland
(2015-05 - 2021-12)
- Active Directory installation and Maintenance.
- Users and Group Management.
- Using monitoring tools to improve efficiency and automation.
- Monitor the system daily and respond immediately to security or usability concerns.
- Windows updates and patches management using WSUS via GPO.
- Managing LAN and WAN environment and troubleshooting network issues.
- Managing Microsoft Azure cloud environment.
- Ensuring systems are secured and protected from breach or viruses.
- Monthly backup of running configuration of routers and switches.
- Coordinate and provide support for Firewall and network system.
- Create and verify backup of data.
- Performed Server migration.
- Using asset management tools to ensure organizations assets are accounted for, deployed, maintained, and upgraded.
- Documenting technical issues and solutions.
- Developing and managing SOPs (Standard Operational Procedures).
IT Support Engineer (Associate) - HCL Infosystems - Mumbai, India
(2011-09 - 2012-05)
- Active Directory installation and Maintenance.
- Users and Group Management.
- Monitor the system daily and respond immediately to security or usability concerns.
- Windows updates and patches management using WSUS via GPO.
- Managing LAN and WAN environment and troubleshooting network issues.
- Network monitoring.
- Adding new client in DP Cell Manager.
- Daily backup scheduling with media pool.
- Creating and Modifying Templates for SAP Database.
- Ignite backup of production servers on monthly basis.
