Shashank Thilakarajan

PMP-certified Project Management professional with 8+ years of experience leading cross-functional teams and delivering complex technology and infrastructure projects from initiation to closeout. Proven ability to plan, prioritize, and execute projects by managing scope, schedule, cost, quality, and resources while ensuring alignment with organizational standards and project governance frameworks. Strong leadership and stakeholder management skills with experience coordinating internal teams, vendors, and subcontractors to remove delivery barriers and achieve targeted business outcomes.

Experienced in project financial management including budgeting, cost control, earned value analysis, forecasting, and delivering accurate project status reporting for senior leadership. Skilled in risk management, change control, procurement coordination, and performance analysis.

IT Project Manager at GoCo by TELUS (2019-05 – 2025-05)

Led end-to-end delivery of telecom and IT infrastructure projects, managing scope, schedule, budget, and resources across the full project lifecycle.

• Led end-to-end delivery of telecom and IT infrastructure projects, managing scope, schedule, budget, and resources across the full project lifecycle
• Directed cross-functional teams including engineers, technical specialists, vendors, and contractors by setting priorities, coordinating workstreams, and removing delivery barriers
• Developed and maintained integrated project schedules using critical path methodology, ensuring alignment of resources and timely completion of key milestones
• Managed project financials including budgeting, cost tracking, forecasting, and variance analysis while providing regular status reporting to senior leadership
• Implemented project governance practices including risk management, change control, and stakeholder communication to ensure successful project execution and compliance with organizational standards
• Successfully delivered 12+ telecom and IT projects valued between $500K–$2M, achieving 100% on-time delivery while maintaining scope and cost baselines
• Improved project delivery efficiency by 20% by introducing structured project planning, milestone tracking, and proactive risk mitigation strategies
• Reduced project cost variance by 15% through improved budget forecasting, earned value analysis, and tighter financial monitoring across project phases

Project Manager Technical Support at IBM (2016-08 – 2018-12)

Delivered senior-level support for mission-critical enterprise platforms in a highly regulated financial services environment, ensuring system stability, security, and SLA adherence.

• Delivered senior-level support for mission-critical enterprise platforms in a highly regulated financial services environment, ensuring system stability, security, and SLA adherence
• Acted as an escalation point for complex incidents, leading root-cause analysis and coordinating with engineering, infrastructure, and security teams to drive permanent solutions
• Provided high-touch report to business users, translating technical issues into clear, actionable updates while maintaining professionalism under time-sensitive conditions
• Executed incident, problem, and change management processes aligned with ITIL best practices, ensuring controlled releases and audit-ready documentation
• Partnered with cross-functional teams to identify recurring issues, improve support workflows, and enhance service delivery quality across enterprise environments
• Reduced critical incident resolution time by 30% by standardizing Tier-2 troubleshooting playbooks and improving cross-team escalation coordination, resulting in faster service restoration
• Sustained 99.9% platform availability by proactively monitoring systems, mitigating risks before impact, and supporting high-risk change activities in production environments

Project Manager (AV) at Deluxe Studios (2012-06 – 2014-12)

Led end-to-end delivery of digital media and post-production projects, coordinating cross-functional teams to meet strict client timelines and quality standards.

• Led end-to-end delivery of digital media and post-production projects, coordinating cross-functional teams (operations, QC, engineering, and creative) to meet strict client timelines and quality standards
• Managed project planning, scheduling, budgeting, and risk (RAID) for multiple concurrent projects, ensuring on-time delivery while maintaining compliance with internal workflows and client requirements
• Served as the primary stakeholder and client liaison, providing clear status updates, resolving scope changes, and aligning delivery teams with evolving business and creative priorities
• Delivered 95%+ of projects on time and within scope by improving scheduling accuracy and proactively managing risks across high-volume production pipelines
• Reduced rework and quality-related delays by 25% by strengthening QC coordination, clarifying acceptance criteria, and improving cross-team communication

Bachelor of Computer Applications in Computer Applications – Bangalore University (2011)

PGDM in Project Management IT – Seneca@York (2015)

PGDM in Supply chain Management – St. Lawrence College (2016)