Shaun Nguyen

SRE & DevOps Expertise: Extensive experience in CI/CD pipelines, scaling continuous integration, automation, deployment, promotion, and observability across multi-cloud and on-premise environments (Azure, AWS, GCP, Linux, Kubernetes, AKS/EKS, Docker).

Platforms Management: Skilled in DevOps platforms build-out, reusable CI/CD infrastructure, develop/customize GitHub Actions using the JS/TS ecosystem, JCasC, TF.

Build Systems & Runtimes: Put Site Reliability Engineering (SRE) rules into action, Track system performance using reliability goals and error limits, handle outages quickly, review past mistakes, and make systems stronger over time.

Modern Tooling & AI Integration: Active adopter of AI-driven dev optimization (Claude AI, AI coding tools), automated dependency management (Renovate-style library upgrades), Model Context Protocol (MCP) servers, LLM runbook automation, and automated deployments.

DevOps, SRE Lead at Verifone Inc. (2018-07 – Present)

• Designed, maintained, and optimized enterprise-wide CI/CD pipelines using GitHub Actions, GitOps, Terraform, YAML, JCasC, Docker, Helm, Argo CD, and Kubernetes across hybrid cloud environments (Azure, AWS, Linux)
• Leveraged Claude AI agentic tools for CI/CD performance tuning, container/pod resource optimization, and build caching—significantly accelerating developer feedback loops
• Led application containerization and workload migrations to Azure Kubernetes (AKS); implemented secrets management and automated security scanning to ensure high-availability and zero-downtime releases
• Engineered automated test and release frameworks for QA and developer teams; embedded SonarQube scan schemas into pipelines to enforce strict security standards and maintain >85% code coverage
• Established standardized end-to-end SRE workflows and monitoring topologies utilizing Prometheus, Grafana, and New Relic across multi-cluster Kubernetes deployments
• Provisioned and automated cloud database instances (Azure, AWS RDS, SQL, Oracle, MSSQL) with optimized connection schemas and lower-environment data handling

Software Developer at Payment Evolution (2017-09 – 2018-09)

• Developed and tested core financial and payment system components using Test-Driven Development (TDD) methodologies
• Built comprehensive automated integration and smoke test suites using Robot Framework, Selenium, Serenity, and SoapUI packaged within Docker containers on AWS
• Configured Docker-based containerized build workflows supporting Linux, Windows, iOS, and Android applications

Mobile Developer at Scotia Bank (2017-01 – 2017-08)

• Maintained enterprise push notification infrastructure using Java, Maven, C#.NET, and Sybase across server and IDE environments
• Collaborated in Scrum Agile teams to manage commit, build, test, and release reporting workflows via JIRA

Android Mobile Developer at Sphere3D Inc. (2013-01 – 2016-12)

• Develop cloud VM Servlet stress-test by JDK, JRE, Python, MSSQL,.Net, WCF, WPF, MySQL; Java account authentication credentials with client JSP, JSON
• Build/Compile C/C++ codes to JNI, embedded into Java Android Framework to run Remote Computer Protocol (RDP)
• Video rendering, video DVI pass-through over virtualization platforms (Cloud based)

Master of Science in Electrical and Computer Engineering – University of Saskatchewan

Bachelor of Engineering in Electrical and Computer Engineering – Hanoi University of Technology