Business Transformation Strategist at Intelan Consulting Inc. (2024-11 – Present)
Provide business process consulting services to federal departments, with a focus on strategy, governance, and operational transformation. Support senior executives in addressing complex challenges through evidence-based recommendations, actionable insights, and structured change management.
- Partner with clients to design and implement performance frameworks, ensuring alignment between organizational priorities, KPIs, and operational delivery.
- Conduct business process reviews and stakeholder consultations, identifying opportunities for efficiency, risk reduction, and improved service delivery.
- Develop executive-ready briefings, dashboards, and performance reports to support decision-making and accountability in high-visibility programs.
- Advise on governance structures and program delivery models, enabling stronger oversight, compliance, and cross-functional collaboration.
- Support adoption of new technologies and systems by preparing communications, training materials, and change management strategies tailored to stakeholder needs.
- Lead workshops and consultations that simplify complex data into clear insights, building consensus and driving executive action.
Business Process Consultant at Protak Consulting Group (2018-04 – 2024-11)
Delivered consulting services to multiple federal departments, Crown corporations, and organizations, providing expertise in project management, governance, communications, business analysis, and change management.
- Strengthened project governance at Global Affairs Canada through compliance reviews, optimized dashboards, and quality control processes, improving reporting accuracy for the global capital infrastructure portfolio.
- Supported executive decision-making by producing compliance reviews, narrative summaries, and risk assessments aligned with departmental milestones and governance forums.
- Provided media monitoring and intelligence analysis at the Department of National Defence, delivering daily summaries, risk alerts, and reputational insights that informed senior leadership decisions.
- Improved capital project delivery by applying evaluation frameworks, data collection tools, and risk assessments, advancing program readiness, efficiency, and cost-effectiveness.
- Modernized service delivery at the Translation Bureau by documenting business processes, creating dashboards, and producing executive-ready roadmaps that supported technology adoption.
- Led stakeholder engagement and consultations to gather requirements, ensuring solutions balanced technical feasibility with operational needs.
- Authored internal guidance, training materials, and communications that enabled adoption of new processes and systems across departments.
- Developed new performance metrics and analytical dashboards to identify trends, anomalies, and risks, supporting proactive management interventions.
- Facilitated accountability and alignment by ensuring corrections and updates to departmental data met accuracy and timeliness standards.
Communications Officer → Public Affairs & Projects Lead → Government Relations Consultant at Canadian Parents for French (2012-11 – 2019-10)
Oversaw national communications, branding, and project delivery, ensuring that advocacy and public engagement initiatives advanced the organization's strategic objectives.
- Acted as national spokesperson, advancing CPF's profile on French Second Language (FSL) and linguistic duality issues.
- Directed national branding, communications, and editorial strategy, overseeing CPF Magazine, FSL Reports, and advocacy publications.
- Managed execution of flagship events, including Day on the Hill and the National Concours d'art oratoire, coordinating stakeholders, logistics, and budgets.
- Built direct relationships with MPs, Senators, and senior staff, influencing policy discussions on FSL education and language rights.
- Monitored Parliament and national media for legislative and policy developments, producing intelligence briefs for the Executive Director and Board.
- Coordinated advocacy campaigns and consultations, elevating CPF's voice among policymakers and partner organizations.
- Supported grassroots advocacy by aligning CPF's regional chapters and partner networks with national priorities, amplifying policy impact.
- Provided strategic advice to committees and partner networks on effective government relations and engagement approaches.
