Shaville Jackson

Licensed Security Officer with experience in high-traffic, public-facing environments. Skilled in de-escalation, conflict resolution, access control, emergency and fire response, incident documentation, and tactical communication. CPR certified with mental health awareness training. Known for professionalism, sound judgment, and remaining calm in high-stress situations.

Mall Patrol Guard - Cadillac Fairview, CF Toronto Eaton Centre

• Patrol high-volume public areas to maintain safety and order
• Perform access control and monitor restricted areas
• Respond to medical, security, and fire-related emergencies
• Apply de-escalation, conflict resolution, and tactical communication
• Conduct intelligent arrests in accordance with policy and legislation
• Complete detailed incident and liability reports

Senior Security Officer - Allied Protection Limited

(2021-08 - 2023-08)

• Maintained a safe and secure environment
• Logged vehicles and pedestrians and monitored site activity
• Identified hazards and reported incidents accurately

Security Officer - Modern Security Company Limited

(2019-01 - 2021-07)

• Completed daily logs and reports
• Maintained order and enforced site procedures
• Supported and supervised junior officers

School Leaving Certificate - Vauxhall High School