Shawn N

A dedicated business and customer service professional with a strong foundation in sales, tax, loan verification, and business ownership. I hold a bachelor's degree in business administration from home country university, and a diploma in accounting and payroll from Oxford college, Barrie ON. I bring practical experience in financial operation, client relations, and business development.

Tax Preparer - H&R Block

(2023-01)

• As a Tax Preparer, I am responsible for preparing accurate tax returns and providing clients with essential tax information.
• Conducted thorough reviews of client financial documents to ensure compliance with tax laws and regulations.
• Provided personalized advice to clients on tax strategies and deductions, enhancing their tax refund outcomes.
• Maintained confidentiality and security of sensitive client information throughout the tax preparation process.

Loan Verification Specialist - Exeter Finance

(2023-10 - 2025-12)

• As a Loan Verification Specialist, I ensured the accuracy and compliance of loan applications and documentation.
• Reviewed and verified loan applications, significantly reducing the error rate in documentation submissions.
• Collaborated with financial institutions to expedite the loan approval process, enhancing customer satisfaction.
• Trained new staff on compliance policies and procedures, improving team efficiency.

Customer Service Associate - Napoleon

(2020-05 - 2023-10)

• As a Customer Service Associate, I provided exceptional service and support to customers, enhancing their overall experience.
• Resolved customer inquiries and complaints promptly, leading to a noticeable increase in customer retention rates.
• Maintained comprehensive knowledge of products and services, improving sales through customer engagement.
• Assisted in training new team members, fostering a collaborative team environment.

Assembly&Testing - Napoleon

(2018-03 - 2020-05)

• As an Assembler, I was responsible for assembling products according to specifications and quality standards. Additionally, I conducted quality testing to ensure the finished products met all quality requirements.
• Achieved production goals consistently while maintaining high-quality standards in both assembly and testing.
• Streamlined assembly and testing processes, contributing to improved efficiency and reduced waste.
• Collaborated with team members to troubleshoot and resolve any issues in both the assembly and testing phases effectively.

Merchandise Associate - Longo's

(2015-04 - 2018-12)

• As a Merchandise Associate, I ensured that the store was well-stocked and presented to customers.
• Organized product displays to enhance customer shopping experience, resulting in increased sales volume.
• Conducted inventory checks and managed stock levels effectively, minimizing out-of-stock occurrences.
• Provided prompt assistance to customers, fostering a welcoming and helpful store environment.

Bachelor's Degree - Commercial Management - Tehran Azad University

Diploma - Accounting & Payroll Administration - Oxford College (2023-11)