Sheh Mh

I am great at leading and managing people effortlessly. I learn my colleagues strengths and weaknesses, and give each person a role and task accordingly. I am someone that is easy to work and easy to talk with.

Member Service Representative at World Gym (2024-03 – 2025-05)

• Kept wait times low during peak hours by triaging 10–20 concurrent member requests with a priority-based system, sustaining service quality without added staffing.
• Maintained zero unresolved escalations across high-traffic shifts by resolving member conflicts on the spot in coordination with management.

Security Guard at GardaWorld (2023-09 – 2024-10)

• Adapted instantly to shifting crowd dynamics during high-stress events to prevent potential security breaches.
• Maintained zero safety incidents across all assigned zones by coordinating gap-free perimeter coverage

Product Specialist at Best Buy (2022-08 – 2023-08)

• Sustained accurate order fulfillment under peak seasonal demand by balancing backend inventory logistics with live customer support, with zero order errors.
• Supported understaffed sales teams by balancing backend inventory logistics with immediate customer care.

B.Sc. in Computer Science – Concordia University