Patient Care Manager - OAK VALLEY HEALTH - Markham, ON
(2024-01 - 2026-01)
Directed clinical operations for General Medicine and Stroke/Rehab units, leading a multidisciplinary team of over 100 staff to deliver high-quality, patient-centred care.
- Ensured full compliance with organizational policies and regulatory standards, maintaining consistent quality and safety outcomes.
- Partnered with physicians and allied health professionals to implement coordinated care and discharge plans, improving care transitions and patient flow.
- Managed departmental budget, optimizing staffing models and resource allocation to achieve cost efficiencies while maintaining care standards.
- Led data-driven quality improvement initiatives aligned with organizational priorities, enhancing clinical outcomes and operational performance.
- Strengthened patient safety through proactive risk identification, safety audits, incident investigations, implementing corrective actions to reduce reoccurrence.
- Maintained optimal staffing levels, equipment readiness, and adherence to clinical protocols to support a safe care and efficient care environment.
- Conducted performance evaluations, coaching, and development planning to improve staff engagement and retention.
- Contributed to strategic planning and workforce optimization initiatives, supporting long-term organizational goals.
Clinical Leader/Project Clinical Leader/Facilitating Nurse - OAK VALLEY HEALTH - Markham, ON
(2013-01 - 2024-01)
Led and executed multiple quality improvement and operational projects, enhancing patient care processes across General Medicine and Integrated Stroke/ Rehab units.
- Identified discharge communication gaps and implemented targeted improvements, increasing patient satisfaction scores by 30%.
- Designed and implemented a standardized shift handover process, improving continuity of care and reducing communication errors.
- Developed and delivered education, tools, and checklists to standardize processes and clinical practices.
- Coordinated interdisciplinary teams to drive project execution, ensuring alignment with organizational priorities and timelines.
- Supported operational management, including staffing coordination, scheduling, and budget monitoring, improving unit efficiency.
- Supervised and mentored staff, providing coaching and performance feedback to strengthen team capacity and accountability.
- Optimized patient flow and capacity management, reducing delays and improving access to care services.
- Facilitated emergency response codes and led safety initiatives, including incident follow-up and risk mitigation strategies.
- Participated in recruitment and onboarding processes, contributing to workforce growth and team integration.
Staff Nurse/Facilitating Nurse - OAK VALLEY HEALTH - Markham, ON
(2007-01 - 2013-01)
Delivered comprehensive nursing care to medical and surgical patients, including assessments, medication administration, wound care, and education.
- Educated patients and families on treatment plans and discharge instructions, supporting recovery and reducing risk of readmissions.
- Contributed to Releasing Time to Care initiatives, improving workflow efficiency and patient care delivery.
- Conducted literature reviews and evidence-based evaluations to inform improvements in clinical practices, including shift handovers and central venous devices.
- Developed and delivered staff training on standardized bedside shift handover, improving communication and patient safety.
- Created audit tools, educational materials, and evaluation frameworks to support successful implementation of practice changes.
