Customer Service/Administrative Assistant - Refined Flooring - London, ON
(2023-03 - 2025-06)
- Served as the first point of contact, delivering a professional and welcoming customer experience.
- Managed incoming calls and emails, ensuring timely and accurate communication.
- Scheduled appointments and coordinated daily calendars.
- Assisted customers with inquiries, orders, and service requests.
- Handled mail, deliveries, and office logistics.
- Maintained organized front desk and showroom.
- Performed administrative tasks including data entry and document management.
- Monitored and replenished office supplies.
- Coordinated with vendors and suppliers.
Customer Service Representative - Bank of Montreal - St. Thomas, ON
(2022-02 - 2022-10)
- Provided front-line banking services and handled customer transactions.
- Managed account inquiries and resolved client concerns.
- Performed operational duties including inventory, filing, and branch procedures.
- Ensured compliance with banking policies while delivering excellent service.
Customer Service Associate - Tommy Hilfiger - London, ON
(2021-01 - 2022-02)
- Greet customers, understand what they're looking for, answer questions, and provide friendly, helpful service.
- Process purchases, returns, exchanges, discounts, and different payment methods using the point-of-sale system.
- Fold, organize, replenish, and display merchandise according to store standards.
- Help receive shipments, stock products, locate merchandise, and maintain organized stockrooms.
- Keep the sales floor, fitting rooms, cash area, and displays clean and organized.
- Recommend clothing and accessories, explain promotions, and help customers with sizing, styles, and product selection.
Customer Service Associate - Winners - London, ON
(2020-01 - 2021-01)
- Work with managers and other associates to meet sales targets and provide a positive customer experience.
- Working across different areas of the store depending on operational needs.
- Organizing merchandise, returning items to the correct area, maintaining displays, and keeping the store tidy.
- Processing purchases, returns and exchanges, handling cash/card payments, and providing receipts.
- Stocking new merchandise, arranging products, pricing/tagging items, and maintaining presentation standards.
Assistant Manager - Stepss Shoe Store - London, ON
(2013-10 - 2015-09)
- Delivered excellent customer service and assisted with product selection.
- Handled store opening/closing, deposits, refunds, and exchanges.
- Supported staff scheduling and training.
- Maintained store presentation and inventory.
