Sheina Quach

Hello! I am currently looking to find a place that I can put my dedication to!

Warm Welcomer Server Oct 2023 - Present 

Carya Village Commons - Calgary, AB

• Address client’s inquiries promptly and effectively, providing excellent customer service. 
• Display and serve complimentary snacks or meals at the counter
• Greet clients warmly by engaging in positive greetings and casual conversations; this resulted in a 25% higher increase of client referrals
• Assist in preparing approximately 20 batch brews for clients for each shift, ensuring a delightful experience
• Maintain cleanliness and sanitized surfaces in the designated area that meets up to Alberta commercial standard
• Load over 100 dishes into the dishwasher, contributing to an organized and efficient workspace

Work Experience

Brand Ambassador (Contract) March 2024 - June 2024

Sara Simply Sample - Calgary AB

• Adhered to food safety procedures when preparing and/or heating food samples. This ensures 100% is following food safety laws and keeping customers safe. 
• Explained product information clearly by using high communication skills, which increased the sales by 50%
• Kept records of the quantities of food used for sampling over the course of the day
• Used an assortment of manual and electrical appliances in the process of preparing samples
• Assembled the booth and ensured it’s nicely displayed for customer attraction
• Portioned and served over 60 food samples per day
• Attracted over 100 customers to sample booths, and boosted customer interest in the products by 35%
• Compiled customers’ feedback and identified key trends to provide detailed insight for the product development team

Non-Profit Thrift Store, Good Neighbors - Calgary, AB

• Operated the cash register to process payment while assisting with bagging, contributing to a smooth and efficient checkout process
• Tracked and organized inventory to maintain an accurate and well-ordered stock of products
• Greeted over a 100 customers and offered personalized greetings, resulting in an increase of customer loyalty
• Utilized strong innovative and creative skills to showcase merchandise on mannequin displays, enhancing the visual appeal of the store by 25%
• Managed and prioritized a diverse range of tasks efficiently, creating a 50% higher productivity output
• Handled client issues with compassion and care, ensuring a positive resolution to customer concerns
• Engaged in physical tasks, including moving heavy objects to storage or organizing them within the store, lifting up to 30 pounds
• Engage: in a mix of walking, standing, sitting, and repetitive tasks in long hours

Education & Certification

ProServe Jun 2024

Proserve

Proserve Liquor Staff Training

Food Handling Jan 2024

FoodSafetyTraining

Food Handler

First Aid Certification May 2022

Titan Health and Safety, Calgary, AB

CPR Level C & AED Certification

High School Diploma June 2020

Crescent Heights High School, Calgary, AB

Graduated with Honors