Shelley Brentnall

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 plus years of experience. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Always working to enhance revenue and boost customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Merchandise Associate - Sears Canada - Edmonton, AB

(2014-03 - 2016-04)

• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Built end caps and aisle displays to highlight products and support latest promotions.
• Updated signage and price tags to reflect current sales.
• Operated cardboard balers, forklifts and trash compactors safely.
• Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
• Worked with managers and advertising directors to optimize promotions.
• Greeted, serviced and thanked all customers.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Educated employees on new merchandise during seasonal workshops.
• Stocked designated items on shelves, end caps and displays.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier/Production Worker - Value Village - Edmonton, Alberta

(2010-06 - 2011-07)

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.

Keyholder/Cashier - dollarama - Edmonton, Alberta

(2009-03 - 2010-06)

• Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
• Received and counted money.
• Trained and mentored new employees.
• Rotated stock according to dates and protocols.
• Broke down boxes and disposed of trash.
• Counted out cash drawers and balanced totals.
• Processed cash, credit, debit and check payments.
• Opened inventory boxes and restocked shelves.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Set store opening and closing procedures.

Certification - Basics of Banking - Nait (1995-06 - 1995-06)