Shelly Gull

Over 2+ years of experience in merchandising and sales with proficiency in POS systems transactions and returns, expertise in handling payments, and skilled in product replacement. Communicated, trusted, and collaborative with others. Communicates clearly and respectfully with customers and co-workers, actively engaged with customers to understand their needs and preferences. Multilingual with written and spoken knowledge of English, Urdu, and Punjabi.

Store, Counter Staff - Tim Hortons - Calgary, Alberta

(2025-01 - 2026-12)

• Provided excellent customer service in a fast-paced environment
• Accurately took customer orders and handled cash and card payments
• Prepared coffee, beverages, and food items according to company standards
• Maintained cleanliness of the counter, dining area, and equipment
• Managed multiple tasks efficiently during peak hours
• Followed food safety and hygiene regulations
• Resolved customer concerns in a polite and professional manner

Sales Associate (2-week practicum during Retail Ready Certificate) - Women in Need Society (WINS), Beltline location - Calgary, Alberta

(2025-01 - 2025-02)

• Sorted, tagged, arranged and display merchandise, restock the sales floor
• Received, sort and recycle donated goods
• Provided excellent customer service and assist customers on the sales floor
• Helped customers to find goods in the store and suggest appropriate items to the customer
• Handled customer complaints and inquiries and report to the store manager for resolution
• Processed sales transactions at point of sale (POS) in an accurate and efficient manner

Cashier - ESP Sales Sale - Calgary, AB

(2024-01 - 2024-12)

• Encourage additional purchase by recommending relevant products based on the customer's needs, demonstrating strong upselling skills
• Build lasting relationships with customers by providing personal advice on product selection
• Processed payments through cash, credit and debit transactions with accuracy
• Ensured shelves were fully stocked and maintained the merchandising standard
• Completed daily sales reports accurately and efficiently
• Followed opening and closing procedures to maintain smooth operations

Cashier - Bath and Body Shop - Dubai (United Arab Emirates)

(2021-01 - 2023-12)

• Greeted customers warmly and assisted with product selection to ensure satisfaction
• Made sure that the shelves were fully restocked
• Processed transactions with the use of point of sale (POS) system
• Maintained and organized workplace

Retail Ready Certificate - Retail - WINS Employment Service (2025-01 - 2025-06)

WHMIS Certificate - Workplace Health and Safety - Alberta Construction Safety Association (2025-01 - 2025-12)

Bachelor of Arts - Allama Iqbal Open University (2010-01 - 2010-12)

High School Diploma - Presentation Convent High School (2006-01 - 2006-12)