Sheryl Mcdonald

Self-starter with the ability to take initiative and ownership of responsibilities. An effective communicator with excellent active listening skills. Exceptional problem solving, creativity and decision-making skills.

Possess sound judgment, strong organizational and analytical skills. Adaptable and remains calm under pressure. Team oriented individual who demonstrates willingness to collaborate and assist others. Energetic, highly capable of leading and working effectively with individuals in a team environment.

Excellent customer and client services skills. Strong information gathering skills. Highly motivated and requires minimal supervision. Immense ability to schedule appointments and maintain calendars. Knowledge of Windows, MSWord, Excel, and Email.

Strong ability to build rapport with clients.

Customer service representative at Bakemark (2024-05 – Present)

• Receive incoming calls from customers
• Enter orders into system from email, fax and phone
• Work with outside sales team
• Build and maintain customer relationships
• Process special order and price lists
• Invoicing orders
• Generate reports
• Assist with account receivables functions
• Manage customer complaints
• Process credits and returns

Data entry clerk at Johnstone Brothers Equipment Corp. (2023-06 – 2024-02)

• Setting up and maintaining customer accounts
• Completing required documents
• Processing parts and rental invoices
• Accessing customer needs to determine the appropriate product
• Answering incoming calls
• provided excellent customer service to clients on consistent basis
• Collaborated with team members to maintain a good workflow
• Filing
• Sort incoming mail
• Deposit incoming cheques

Service coordinator at Hot Tub Service Plus (2022-10 – 2023-05)

• Processing invoices
• answering incoming inquiries via phone and email
• processing walk-in orders
• setting up and maintaining customer accounts
• booking appointments for external service
• collected information to determine what type of service was needed
• provided excellent customer service to clients on consistent basis
• placed outgoing service calls to customers

Data Entry at Future Mobility Healthcare Inc (2017-06 – 2018-05)

• Answered incoming customer inquiries via phone and email
• Entered invoices and orders through email and over the phone
• Filing paperwork accordingly and precisely
• Creating daily reports
• Sending all customer orders to production in a timely manner

Office Clerk at Top Grade Molds (2017-02 – 2017-05)

• Data Entry
• Filing
• Inventory update
• Made invoices for payment

Customer Care Representative at Leon's Furniture (2016-04 – 2016-09)

• Answered Telephones, Dealt with customers inquiries and complaints professionally.
• Processed customers' orders and payments
• Corresponded with customers and warehouse department to set up delivery date
• Set up personal customer accounts
• Filing
• Helped customer apply for store credit card

Customer Service at The Data Group of Companies (2015-07 – 2015-10)

• Scheduled appointments: booked meetings, maintained databases, filing and maintaining documents.
• Independently perused mail; drafted and signed correspondence for management.
• Answered all incoming calls, customers' enquiries and provided advice on proper usage of the company's products.
• Cleared, sorted and distributed all incoming invoices and faxes from a dedicated printer.
• Data entry of all incoming invoices.
• Ensured service delivery times and standards are met as per client requirements.
• Provided excellent customer service to clients on a consistent basis and performed administrative duties.

Receptionist/Customer Service at Platinum Hair Design (2009-09 – 2014-06)

• Answered all incoming calls, customers' enquiries and provided advice on proper usage of products.
• Scheduled appointments/maintained database.
• Data Entry/ Filing/Faxing.

Legal Administrative Diploma – Everest College (2011 – 2012)

O.S.S.D – Rick Hansen Secondary School (2001 – 2005)