Sheryl Ward

Energetic and customer-focused Bartender and Server with over 15 years of experience delivering exceptional guest experiences in high-volume restaurants, pubs, and hospitality environments. Skilled at multitasking, building customer relationships, preparing quality beverages, and maintaining efficient service during busy shifts. Experienced in staff training, scheduling, inventory management, liquor ordering, POS systems, and cash handling.

Recognized for professionalism, leadership, reliability, and the ability to create a welcoming atmosphere that keeps guests returning. Seeking a full-time serving or bartending position where I can contribute my extensive hospitality experience and passion for outstanding customer service.

Bartender / Server / Manager - 50 North Pub & Eatery - Red Deer, AB

(2023-11)

• Independently manage all bartending and table service operations during shifts.
• Deliver exceptional customer service while maintaining a fast-paced environment.
• Design and update POS systems, floor plans, beverage menus, and menu listings.
• Manage liquor inventory and place liquor orders through BDL and local suppliers.
• Recruit, train, mentor, and schedule front-of-house staff.
• Build partnerships with local breweries to promote local products and increase sales.
• Complete daily cash reconciliation, server cash-outs, VLT deposits, and end-of-day balancing.
• Promote the business through social media marketing initiatives.
• Develop specialty cocktails and contribute new food and beverage menu ideas.

Assistant General Manager - Boston Pizza – Gasoline Alley - Red Deer County, AB

(2022-03 - 2023-03)

• Managed front-of-house operations in a high-volume restaurant.
• Created employee schedules while managing labour costs.
• Recruited, hired, trained, and developed front-of-house team members.
• Conducted regular staff evaluations and standards testing.
• Ordered liquor through BDL, Liquor Connect, and local vendors.
• Managed guest concerns with professionalism and efficiency.
• Coordinated delivery services including SkipTheDishes and Uber Eats.
• Assisted with budgeting and cost control to meet corporate performance targets.
• Managed weekly staff tip distribution and reporting.

Bartender / Supervisor - MR MIKES SteakhouseCasual - Lethbridge, Red Deer, AB & Welland, ON

(2010-01 - 2019-12)

• Prepared cocktails, beer, wine, and specialty beverages while delivering exceptional bar service.
• Maintained a clean, organized, and fully stocked bar.
• Ensured prompt beverage service for dining room servers.
• Managed liquor inventory and restocking.
• Assisted with labour cost management.
• Completed daily cash-outs and sales reconciliation.
• Balanced end-of-day financial reports accurately.
• Participated in numerous community fundraising events including MS Walks, hospice fundraisers, and animal shelter initiatives.
• Supported management with staff supervision and operational leadership.