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Find professionals and candidates javascript developerShibani Rane

Shibani Rane

Client Care Leader | Banking Operations | Lending & Mortgage Services

Talent

Calgary, ABMember since August 3, 2026

People LeadershipClient ExperienceLending ServicesMortgage KnowledgeEmployee DevelopmentPerformance ManagementRelationship Management

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People LeadershipClient ExperienceLending ServicesMortgage KnowledgeEmployee Development

About

Experienced banking and financial services leader with more than 20 years of progressive experience in client care, lending operations, retail banking, and team development.

Experience

Leader, Client Care - ATB Financial - Calgary, AB

(2022-01)

Achieved 88% CHI score
Maintained VOC ratings averaging 4.8/5
Coached team members into advanced roles
Managed complex client escalations and strengthened relationships

Personal Banker II / I - ATB Financial - Calgary, AB

(2015-07 - 2022-01)

Top referral contributor
Mentored and trained new Personal Bankers
Exceeded sales and referral targets

Online & EFT Specialist - ATB Financial - Calgary, AB

(2007-03 - 2015-06)

Exceeded product sales goals
Provided digital banking support

General Queue Specialist - ATB Financial - Calgary, AB

(2004-01 - 2007-03)

Delivered high-volume customer service

Education

Bachelor of Commerce - B.Com. - Pune University, India

Skills

Client Care LeaderBanking OperationsLending & Mortgage Services

Reviews

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