National Trainer at Achev (2024-10 – Present)
- Design, develop, and facilitate national virtual training programs supporting assessment administration and organizational learning objectives.
- Create learner-centered training materials, facilitator guides, participant resources, and instructional content.
- Conduct coaching sessions and professional development workshops to strengthen learner performance and confidence.
- Evaluate learning effectiveness through participant feedback, observations, and performance outcomes.
- Collaborate with subject matter experts and operational stakeholders to ensure learning solutions align with organizational priorities.
- Participate in training video production including script development, filming support, content review, and User Acceptance Testing.
- Provide mentorship and guidance regarding assessment administration, quality assurance standards, and scoring consistency.
- Contribute to curriculum enhancement initiatives through learner feedback analysis and continuous improvement recommendations.
Writing Instructor, I at University of Toronto Mississauga (2023-05 – Present)
- Facilitate learner-centered instruction, assessments, and developmental feedback supporting student success.
- Conduct diagnostic evaluations to identify learning gaps and recommend targeted improvement strategies.
- Collaborate with curriculum stakeholders to align assignments and assessments with learning outcomes.
- Deliver synchronous and asynchronous learning experiences, workshops, and benchmarking activities.
- Analyze learner performance and provide actionable feedback to support achievement and growth.
Language Assessor at Achev (2022-09 – 2024-10)
- Conduct comprehensive needs assessments to identify learner goals, strengths, and development requirements.
- Evaluate language proficiency using nationally recognized assessment tools and benchmarks.
- Recommend appropriate learning pathways aligned with individual objectives and outcomes.
- Maintain quality standards, documentation accuracy, and compliance requirements.
- Support quality assurance and continuous improvement initiatives through assessment reviews and stakeholder collaboration.
Professor – Communication Foundations & Business Communications at Sheridan College (2018-03 – 2019-01)
- Designed and delivered learner-centered curriculum using blended learning methodologies.
- Developed lesson plans, instructional materials, assessments, and learning resources aligned with program outcomes.
- Facilitated classroom learning, presentations, discussions, and workshops promoting communication and workplace readiness.
- Evaluated learner performance and provided individualized coaching and developmental feedback.
- Supported student transition into employment through career-focused coaching, communication development, and presentation skills training.
ESL Instructor at Village English (2017-01 – 2019-12)
- Delivered instruction to adult learners ranging from beginner to advanced proficiency levels.
- Designed engaging learning experiences supporting communication, critical thinking, and workplace readiness.
- Adapted instructional approaches to meet diverse learning needs and learning styles.
- Assessed learner progress and implemented targeted improvement strategies.
Trainer & Business Manager at Just IDEAS (2011-01 – 2013-08)
- Designed and facilitated professional development workshops attended by more than 1,000 participants.
- Delivered learning programs focused on leadership, communication, wellness, resilience, and personal effectiveness.
- Conducted organizational needs assessments and customized learning solutions based on client requirements.
- Partnered with educational institutions, healthcare organizations, and community agencies to support workforce development objectives.
- Facilitated conferences, workshops, and organizational development initiatives.
Customer Service Officer – Wealth Management at RAK Bank (2007-09 – 2008-08)
- Supported the launch and growth of a new Wealth Management division and branch operations.
- Managed relationships with high-value clients and corporate accounts.
- Coordinated activities between managers, advisors, and sales teams to ensure operational effectiveness.
- Resolved complex client concerns while maintaining exceptional service standards and confidentiality.
- Supported advisors through reporting, client communications, and business development activities.
Sales & Customer Support Administrator at Friends Provident International (2006-02 – 2007-03)
- Trained and supervised junior employees while supporting service quality initiatives.
- Processed insurance applications and ensured compliance with operational standards.
- Assisted with complaint resolution, process improvement initiatives, and operational reporting.
- Developed strong partnerships with brokers and business stakeholders to support organizational objectives.
Customer Service Supervisor – Corporate Banking at HSBC Bank (2002-01 – 2004-07)
- Supervised customer service operations supporting corporate and small business banking clients.
- Assisted with recruitment, onboarding, employee training, and staff development initiatives.
- Scheduled learning activities and supported employee performance management processes.
- Managed relationships with corporate clients and senior stakeholders.
- Prepared business reports, presentations, recommendations, and operational analyses.
- Collaborated across departments to improve service delivery and operational effectiveness.
- Contributed to policy development, process improvement, and customer experience initiatives.
