Shilpa Jasra

I am compassionate, focused, empathetic and energetic professional. My hardworking nature, combined with my experiential expertise makes me as asset to any team. Experienced in managing office operations, scheduling, staffing and administrative tasks. Seeking a position to leverage my skills in office management, patient care and data handling. Deeply committed to provide creative, and superior support to create the best environment possible.

Customer Service Executive at Medi Trans (2023-07 – Present)

• Arrange transport services, including flights and courier dispatch for public hospitals and their different units/ departments for Fraser Health and Vancouver Coastal Health.
• Respond to hospital and clinical enquiries, handling issues efficiently.
• Maintaing accurate records for daily, weekend and past trips, ensuring timely invoicing.
• Coordinating with accounts department in resolving discrepancies in invoicing and other Fraser health accounts services.
• Manage incoming calls and coordinate trips requested by Fraser Health.

Staffing Clerk at Titiksha Public School (2013-06 – 2022-11)

• Creating and maintaining work schedules for staff members including class teachers, sports teachers, assistants and supportive teachers.
• Plan and adjust schedules as needed to accommodate absences, vacations or sick days.
• Maintain accurate records of staff worked hours, absences, short leaves, etc. and coordinate with HR for payroll and data entry.
• Ensure staffing levels comply with labour laws and school policies
• Preparing reports related to staffing such as shift coverage, free periods, time off, schedule changes, special occasions preparations, etc.
• Coordinate with management during summer, spring and winter breaks
• Keep track of class observations and provide feedbacks to co teachers
• Attended a variety of professional development workshops, centred on learning goals, student motivation, soft skills and engaging learning activities.

Process Developer – General Accounts Payable at GENPACT (2010-12 – 2013-06)

• First point of escalation for the process
• Worked with Honeywell North America Accounts Payable responsible for providing support to vendors via e-mail.
• Built strong relationships with customers through positive attitude and attentive response
• Liaison with suppliers with and buyers to resolve purchase order and payment issues
• Followed up with suppliers and buyers on open issues relating to PO and payments and amendments if any

Sr. Customer Service Executive at Wall Street Forex UK Ltd. (2009-05 – 2010-10)

• Handling enquiries with high level of customer care
• updating and maintaining records of existing and new customers
• Processing transactions on AS 400 system
• Coordinating with other branches
• Cheque Cashing
• Handling customer non-payment complaints and queries
• Updating rates for Foreign Currency on daily basis
• Training and guiding new staff members
• Performing other admin duties and tasks whenever required

MOA – Langara College (2024-12)

ECEA – Western Community College (2023-11)

Bachelor of Education – MD University (2015)

Bachelor of Commerce – Delhi University (2006)