Brokerage Sales Coordinator at Jones Lang LaSalle (JLL) (2023-09 – 2025-08)
Retail Leasing, Development & Advisory
- Supported operational performance across multiple retail locations, managing performance metrics, monitoring profitability and operational health, and identifying improvement opportunities across accounts.
- Analyzed operational and performance data using analytics tools (GIS, spatial data) to identify trends, surface improvement opportunities, and inform operational strategy and decision-making.
- Monitored operational standards and compliance trends across locations to identify risks and opportunities, ensuring consistent execution of brand and operational requirements.
- Coordinated cross-functional delivery teams in India, Mexico, and global offices via project management tools (Adobe Workfront), managing competing priorities and deadlines to execute operational initiatives consistently across multiple locations.
- Coached location-level leaders on operational best practices and standards, supporting consistent execution of processes and helping improve performance across retail operations.
- Prepared performance reports and data analysis for leadership, translating operational metrics into clear insights to support decision-making; managed CRM and project management systems (Salesforce, Adobe Workfront) to track performance and project progress.
- Built collaborative relationships with location partners and operators, serving as a trusted advisor on operational improvements, performance strategies, and system initiatives.
Transaction Investigation Specialist at Amazon (2020-04 – 2021-08)
E-Commerce
- Managed portfolios of North American partners (sellers), monitoring performance metrics and supporting operational improvements to maintain business continuity and drive performance growth.
- Partnered with location operators and partners to support onboarding, operational execution, and implementation of new programs and initiatives across the network.
- Evaluated and tracked pilot programs across locations to assess impact and viability, collecting feedback and performance data to inform rollout decisions and process improvements.
- Analyzed operational performance data using internal and external tools to identify trends, generate insights, and support data-driven improvements across the network.
- Trained and onboarded new investigators, improving team readiness and maintaining quality standards.
Transaction Risk Investigator at Amazon (2019-09 – 2020-04)
E-Commerce
- Promoted to the special risk team within 8 months for outstanding analytical performance and strong business judgment.
Real Estate Administrative Assistant at RE/MAX (2022-01 – 2023-01)
- Prepared market comparables and financial summaries for client consultations, communicating complex pricing and market information clearly to support informed client decisions.
- Supported P&L tracking and account reconciliations under the oversight of an in-house CPA, gaining hands-on exposure to revenue and cost management in a small firm.
- Posted and managed MLS listings (realtor.ca) and supported property marketing campaigns, negotiation follow-ups, and after-sales coordination across multiple active transactions.
- Managed social media accounts and digital marketing content, supporting online advertising initiatives that increased property visibility, client engagement, and lead generation, and analyzed campaign performance metrics to inform marketing decisions.
- Reviewed FINTRAC compliance materials and contracts of purchase and sale, ensuring accuracy, regulatory compliance, and timely submission across concurrent deals.
- Served as a key point of contact between clients, agents, lawyers, and lenders, coordinating clear and timely communication to keep transactions on track.
- Collaborated with realtors on marketing, sales, and growth strategies, contributing to stronger client retention and repeat business.
