Shivani Bhardwaj

Customer Service Representative with one year of prior experience resolving service concerns of customers. Being a team player, smoothly solved challenges and surpassed Store's goals every month.

Work Experience

Customer Service Representative

D – Mart, Indirapurum, UP, India (July,2022 – Nov, 2022)

• Customer Service both in person and via calls/ emails/ social media like Facebook.
• Assist with placement of orders, exchanges or refunds.
• Restocking and rearranging the shelves and labelling the categories
• Assisted with organizing special sales or promotion events
• Assisted Management and customers as needed like locating the items
• Being versatile and quick learner, used to get called on additional shifts to fill in the place of other staff like cashier

Receptionist

Quantum Physical Therapy and Wellness Centre, Delhi, India (Nov,2021 – June, 2022)

• Assisting queries of clients and collaborators
• Billing of the treatment
• Scheduling the appointments, getting feedbacks and resolving complains
• Responsible for retention of old clients and getting new on board

Pursuing Health Care Management in Cape Breton University