Shivani Shivani

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Quality Inspector at MENASHA PACKAGING(Unilever) (2025-11 – Present)

• Oversaw product disposition for hold, quarantine, and release of work-in-progress and finished goods.
• Conducted root cause analysis and implemented corrective actions for identified quality issues.
• Verified documentation accuracy by auditing work packets for compliance.
• Collaborated with cross-functional teams to minimize defects and improve quality processes.
• Supported regulatory inspections and internal audits to ensure operational compliance.
• Conducted thorough inspections of packaging materials to ensure compliance with quality standards.

Line Cook at Swiss Chalet (2025-11 – Present)

• Followed Swiss Chalet recipes and presentation guidelines to ensure consistent quality and visual appeal of dishes.
• Monitored and maintained kitchen hygiene while strictly following food safety protocols.
• Executed proper usage and routine maintenance of kitchen equipment to enhance overall kitchen efficiency.
• Analyzed team dynamics and implemented strategies to optimize workflow and maintain service quality during peak hours.

FOH Supervisor at TRIPLE OS (2023-11 – 2025-07)

• Assigned tasks to FOH employees based on their skill set and availability.
• Responded quickly to any operational issues that arose throughout the shift.
• Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
• Regularly inspected dining areas for cleanliness, organization, sanitation standards.
• Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.

Hostess / Server at SWISS CHALET (2023-01 – 2025-07)

• Provided menus to customers and answered questions regarding menu items.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Handled cash payments and reconciled daily transactions accurately.
• Assisted in preparing the restaurant for opening and closing shifts.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Front Desk Receptionist at ELITE GROUPS (2021-03 – 2022-11)

• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained an organized filing system of confidential client information in accordance with company policy.

Associate of Arts in General Studies – Niagara College (2024-10)