Account Director (Sales and Purchasing) at Spice Electronics Inc. (2014-03 – Present)
- Managing global B2B inside sales activities across Canada, the United States, Mexico, and Brazil, developing and maintaining relationships with customers and suppliers across diverse markets.
- Consistently met and exceeded key performance indicators (KPIs) for volume, accuracy, and file completion
- Managing inbound/outbound client communications, provided targeted service navigation, and resolved complex customer inquiries
- Managing the complete sales cycle and Buying process including lead generation, customer qualification, needs analysis, quotations, negotiations, order processing, and post-sale support.
- Developing strong relationships with purchasing managers, procurement teams, engineers, distributors, and other key decision-makers.
- Identifying customer requirements and recommended products and sourcing solutions based on specifications, pricing, availability, and lead times.
- Preparing and following up on quotations, negotiating pricing and commercial terms, and converting sales opportunities into orders.
- Maintained data integrity across customer relationship management (CRM) software and processed confidential transaction documentation.
- Coordinating with suppliers, purchasing, logistics, warehouse, and internal teams to ensure timely and accurate fulfillment of international orders.
- Sourcing products from global suppliers and negotiating competitive pricing, availability, lead times, and payment terms.
- Identifying cross-selling, upselling, and new-account opportunities to increase revenue and expand existing customer relationships.
- Resolving customer concerns related to pricing, product availability, shipping, documentation, and order discrepancies.
- Adapting communication and sales strategies to meet the needs of customers across different countries, cultures, and business environments.
- Delighting the Customers by building strong relationships while securing and gaining further business
Digital Marketing Consultant (Outside Sales) at Metroland Media -Torstar Corp (2011-11 – 2014-03)
- Consulted with local business owners and decision-makers to understand their marketing objectives and recommend customized digital advertising solutions.
- Generated new business through prospecting, cold calling, referrals, networking, and relationship development.
- Managed the full sales cycle from lead generation and needs analysis through proposal development, presentation, negotiation, and closing.
- Developed and maintained strong client relationships, driving customer retention, repeat business, and account growth.
- Identified upselling and cross-selling opportunities by evaluating evolving client needs and marketing objectives.
- Created tailored digital marketing strategies designed to increase customer reach, engagement, and lead generation.
- Monitored campaign performance and discussed results with clients, providing recommendations for optimization and improved ROI.
- Maintained accurate sales pipeline, customer records, activities, and forecasts using CRM systems.
- Researched local markets and business trends to identify new prospects and opportunities for revenue growth.
- Collaborated with internal campaign, marketing, and product teams to ensure successful execution of client campaigns
Business Development –(Inside Sales) at Atlantis Electronics (2007-08 – 2011-11)
Among Top 5% in New Business development within 4 sales team globally.
- Managing global sales, constantly finding ways of improving and analysing lost opportunities.
- Developing customer retention strategies.
- Develop strong business relationship with stakeholders (internal and external) for ongoing business.
- Successful in opening new key global accounts and managing them to generate revenue.
- Understanding Market demand and managing customers
- Win-Win negotiations with stakeholders (clients and suppliers)
- Consistently achieving and exceeding sales target and increasing profitability
- Analysing Market and focusing on business profitability strategy
- Generating and closing leads all over the world.
- Working with global clients from Canada, Germany, US, Brazil, China, India, Mexico, UK
- Identify and capitalize on sales strategies to expand the business in a new market
- Working on different internal projects and meeting deadlines.
- Assisting on the recruitment, training and coaching process and ensure that top talent is attracted and retained.
Direct Marketing Associate (Inside Sales) at Bell Canada (2007-04 – 2007-08)
- Understanding Market demand
- Managing customers and their expectations
- Sales
- Marketing bell products
- Negotiation
- Achieving sales target and increasing profitability
Store Manager at Crown Jewelers (Retail) (2005-02 – 2006-12)
Managed Sales team and Store's Annual sales target - Exceeded forecasted Revenue Targets
- B2C sales
- Diamond assortment
- Merchandise display
- Sales and customer service
- Buying/Procurement
- Operations
- Negotiations with suppliers and clients.
- Achieving sales target and increasing profitability
- Involved in Recruitment, training and coaching process.
- Worked with Rappers like Jay-Z designing high end jewelry pieces
Sales Executive at G.M Gold and Diamonds (Manufacturing and Distribution) (2003-02 – 2005-02)
Responsible for global sales to Key Accounts, Among Top 10% in New Business development
- B2B sales, cold calling and prospecting.
- Merchandise selection and ordering/purchasing
- FedEx, Ups shipping using their software
- Inventory management
- Advertising
- Business sales analysis and forecasting.
- International sales experience dealing with clients from U.S.A, Puerto Rico, Mexico, Brazil, and Jamaica, Caribbean islands, Canada
- Participated and organized Jewellery trade shows all across USA (JCK Las Vegas, JIS Miami, and SJTA Atlanta)
