Shola Williams

Dynamic financial services professional with over 10 years of progressive experience, including 7+ years in leadership roles. Proven ability to lead teams, streamline processes, enhance service delivery, and cultivate strong client relationships. Adept at handling escalations, coaching staff, improving workflows, and ensuring compliance with AML and regulatory standards.

Known for sound judgment, operational excellence, and a proactive, solutions-driven approach that supports both team and organizational objectives.

Lead Relationship Manager - Olympia Trust Company - Calgary, AB

(2023-07)

• Serve as the first point of contact and subject matter expert for team members on complex inquiries and processes.
• Support team workflow by assisting during high-volume periods to ensure service standards are met.
• Deliver a personalized client experience aligned with Olympia's service standards and corporate values.
• Maintain deep knowledge of Olympia products, services, legislation, and policies, ensuring compliance and accuracy.
• Uphold client commitments by ensuring speed, accuracy, and adherence to internal procedures.

Relationship Manager - Olympia Trust Company - Calgary, AB

(2021-07 - 2023-07)

• Managed client inquiries and provided detailed transaction status updates to clients.
• Verified incoming documentation and identified deficiencies to prevent processing errors or delays.
• Collaborated with internal departments to resolve client issues and ensure procedural alignment.
• Consistently met service commitments, delivering high-quality and timely client support.

Assistant Branch Service Manager - Access Bank Plc - Lagos, Nigeria

(2014-02 - 2021-01)

• Supervised tellers and customer service teams, ensuring operational efficiency and compliance.
• Managed escalated client concerns and ensured timely resolution to protect the bank's reputation.
• Conducted performance reviews, KPI evaluations, and staff coaching to support team development.
• Generated reports for senior leadership, contributing to strategic decision-making.
• Participated in UAT testing for new banking software and enhancements.
• Ensured strict adherence to AML/CFT, KYC, and regulatory requirements.
• Achieved 96% of branch targets for Q3 2020 through strong business development efforts.

Credit Risk Officer - Accord Mortgage Bank - Lagos, Nigeria

(2012-10 - 2013-09)

• Conducted financial analysis and credit assessments using internal risk-rating methodologies.
• Participated in the review and enhancement of the Credit Policy Manual.
• Recorded zero non-performing loans, demonstrating disciplined risk management.
• Conducted industry and market reviews to support credit decisions.
• Collaborated with relationship managers to ensure timely credit approvals.

Master of Applied Geophysics - Applied Geophysics - University of Lagos (2018)

Bachelor of Technology - Applied Geophysics - Federal University of Technology, Akure (2010)